Advice needed!!!

V_tricky

If the product is not of merchantable quality (and from what you and others have said, it clearly isnt) then I believe that you may well be entitled to claim for both the cost of the shed, and the consequential losses (your stuff). Doubt you'd be able to claim the cost of the contractor which installed it, but if you don't ask etc.

When you hear from the insurer (and do make sure you chase this up) ask them to send a loss adjuster out to a) view the state of the shed, and b) view your damaged goods. Once their report is done, ask to see a copy of it.

Take as many photographs as necessary to illustrate your losses including details from what you can see of it's assembly, and as they're blaming you for poor assembly, give them your builders details or if you know him/her well enough, ask for a written statement confirming that they are experienced and preferably qualified and assembled the shed in accordance with the manufacturers instructions.

Send copies of all of this to the insurer and wait for their response.

Hopefully the loss adjuster will be able to at least be able to agree quantum (ie the VALUE) of your claim - including all your stuff

See what he/she says about the quality of the shed in their report. If they report back that on the balance of probabilities, the loss was caused by a manufacturing fault, you should be able to get your money back. You wont get compensation for inconvenience unless you live in bonny Scotland.

The insurance company will rely on this report when/if this goes to court. It is their expert witness. If you disagree with what it says, and hopefully you wont, ask your builder or similar to do you a report (for a fee)

Then, if the insurers still deny that this is their problem, give them a set time limit and issue proceedings for the amount which hopefully you have already agreed with and you can let the judge decide (if you're successful you will receive your issue fee back too)

Its good they've passed it onto the insurers though - they will know how to deal with claims of this nature (hopefully!!!) but you will need to keep on at them every few weeks or so.


Good luck!:rudolf: :xmassmile

Edited to add: Argos are part of such a massive company, they may well be effectively self insured, ie have something like a £50,000.00 excess, eitherway, if they've passed it on to their insurance claims department, they should still know their stuff and should be able to deal with you sensibly. Send in your evidence, ask whether they have allocated a specific claims handler to deal with you and keep in regular contact. If you disagree with their opinion regarding the claim, and feel that you have sufficient evidence, issue CC proceedings.

wannaberich41

do these sheds say in the catalogue that they are guaranteed for 10 years? if thats the case you will have a case to take this further surely? all i can say is do not give up. i had a situation withs currys that they damaged my kitchen floor when they delivered my new fridge freezer. they said it was our fault on how we took freezer out of packaging. (this was currys head office)
wrote letters and emails (keep all copies and make notes when you ring up as to who you speak to on what date and time etc). i kept on. in the end i went to currys delivery centre and cut along story short i had to put in 2 quotes and they sent a chq for the cheapest one and hey presto i got a new floor.

taney

Thanks V_tricky & wannaberich41 for your detailed reply.I am still waiting for the reply from their insurance company.May be because of christmas break there has been a delay.I"ll wait for another week & if they don't reply then I"ll surely follow your advice.

I am really grateful to u people for ur help!