onecom - are they dodgy

mitchino

I have 3 x phones for my business, all on sim only month by month tariffs with EE. Total cost is about £50 a month.

I got a call from onecom a few days ago and they have offered me a 3 year contract with unlimited everything, on the vodafone network at £40 a month total cost. This includes a discount of £77 which will end after two years, at which point I can continue as I am or negotiate a new tariff.

I'm tempted because the reception for Vodafone is better at my business premises, but I'm deeply suspicious of all of these distance selling companies.

Does anyone have anything to say about onecom? They seem to get good reviews online.

ballyblack

being cold called is always full of pitfalls

old thread here

https://forums.moneysavingexpert.com/discussion/5070173/merged-vodafone-service-and-onecom&highlight=onecom&page=13

mobilejunkie

NEVER agree to anything without written confirmation. MANY on here have deeply regretted it later. It's a business contract so rights to cancel and other consumer protections don't exist.

grumbler

mitchino wrote: »

... cost is about £50 a month.

... they have offered me a 3 year contract ... at £40 a month ..... This includes a discount of £77 which will end after two years, at which point I can continue as I am or negotiate a new tariff.

So, after 2 years the monthly cost jumps from £50 to £117:eek: and only you can do is to "negotiate"?

mitchino

I have emailed them to say I feel I was mis-sold the contract on the basis that I was never told I had no right to cancel or any cooling off period, and that I wish to terminate the contract with immediate effect.

mobilejunkie

mitchino wrote: »

I have emailed them to say I feel I was mis-sold the contract on the basis that I was never told I had no right to cancel or any cooling off period, and that I wish to terminate the contract with immediate effect.

So, you went from "tempted" to asking on here, THEN ignored the immediate answers and went ahead? You'd better hope the cost is as promised and hope they didn't "forget" to tell you about the VAT. Look forward to your first bill.

Onceom is complained about on here. A quick search would have provided you with lots of threads, such as this one:-

https://forums.moneysavingexpert.com/discussion/5070173/merged-vodafone-service-and-onecom&page=13&highlight=onecom

I believe Vodafone do have a 30 day cancellation period ofr consumer contracts - I'm not sure that would apply to business contracts though. Check their t&c.

Sounds like a classic case of panic buying.

Good luck with cancelling - horse, bolted.

mitchino

Thanks for your support LOL

After complaining at various levels, they have cancelled the contract.

Big_ken

SCAM!!!!

Beware if you deal with this company.  I was cold-called and told that we could have new phones and reduce our monthly costs. We listened to the the deal.  It came out at slightly higher than the the deal we were on but with the discount of £70 each month, it would be a decent reduction.   All benefits were explained in detail.  What was not explained in detail was the £70 discount was for a limited time of the contract.   After the discount period my bill would be much higher for a further two full years with no getout.   At the time I asked the question directly, "Will this discount be for all the time we are with Vodaphone?" The question was skirted around with the answer "you can review your contract in 24 months and save even more money".   This is classic mis-selling tactic, add in the fact you get no written contract to read or sign shows what type of company you are dealing with.    I don't believe any of the five star reviews on this site are genuine.  

pmduk

mitchino said:

Thanks for your support LOL

After complaining at various levels, they have cancelled the contract.

You don't seem to appreciate how close you got to regretting this. As a business customer, you have no consumer rights, that includes the right to cancel. Keep an eye on your bank account in case they continue with the contract, despite what you think cancellation was agreed between you.

EssexExile

pmduk said:

mitchino said:

Thanks for your support LOL

After complaining at various levels, they have cancelled the contract.

You don't seem to appreciate how close you got to regretting this. As a business customer, you have no consumer rights, that includes the right to cancel. Keep an eye on your bank account in case they continue with the contract, despite what you think cancellation was agreed between you.

I think you're a tad over a year late with that advice!

pmduk

Dangnammit, caught by a thread-reviver!