Wedding supplier issue

SnowTiger

LAB1610 wrote: »

Sorry I don't think I explained properly... I transferred the money using their bank details from my visa account.

Sounds like a bank transfer. Having a debit card attached to your bank account doesn't make it a debit card transaction.

Am I the only person picturing wedding guests cramming in to one of these?:

arcon5

born_again wrote: »

So you paid on a debit card the balance. When was this?

A card chargeback does not require any funds in their account. It comes from their merchant bank. Who will then chase the retailer.

Of course it does. A charge back isnt an insurance scheme. If their merchant account has no funds passing through then the merchant account will be unable to return funds and the charge back will fail as it has.


A merchant account works as such,
You pay seller and merchant bank process payment.
Merchant bank make payments to sellers business bank account usually daily, usually x days in arreas. For example, younpay them monday, sellers account receives funds Thursday. Tuesday payments made transferred friday and so on.


If the seller is not making sales there is no money on hold to deduct it from. Thus failed chargeback

arcon5

born_again wrote: »

Which bank is your debit card with. So you typed or gave the company your 16 digit card number?If that is correct, then what they said is rubbish, and I hope you raised a complaint with them over this at the time. Sounds to me like they are talking about a bill/faster payment where you use their sort/account to pay.

Or how would people get money back from the likes to Thomas Cook and other companies who go bust..

ATOL protection.
Debit cards are not an insurance backed product. If you want that protection you pay with a credit card or you have wedding insurance.

hollydays

Shaun_of_the_Dead wrote: »

I doubt it, any sniff of a deception and it would be all over faceache.

Have you actually read the op?:rotfl:

pulliptears

SnowTiger wrote: »

Sounds like a bank transfer. Having a debit card attached to your bank account doesn't make it a debit card transaction.

Am I the only person picturing wedding guests cramming in to one of these?:

Thats exactly what they will be cramming in to. DH's works Christmas Party has one most years. They are decorated to the theme of the event and usually have a box full of props like hats, beards etc

born_again

arcon5 wrote: »

Of course it does. A charge back isnt an insurance scheme. If their merchant account has no funds passing through then the merchant account will be unable to return funds and the charge back will fail as it has.

You clearly do not understand the chargeback scheme then.

It makes no difference if the retailer has any funds in the account. The money comes from their merchant bank. Who then are left to chase the money.
Been doing this long enough and dealt with far too many companies that have gone bust to know "No funds in account" makes no difference to a refund to customer.

But as OP has now pointed out. They made a bank transfer. Which does hinge on funds in the account. Unless OP banks with one of the banks who have agreed to refund anyone scammed.

malkie76

Your wedding insurance will cover this completely, less any excess.

davidmcn

malkie76 wrote: »

Your wedding insurance will cover this completely, less any excess.

Umm........

LAB1610 wrote: »

I should also add that our wedding insurance is refusing to cover us as they don't class it as a service.

(though may be worth checking the policy to see if the insurers are correct)

malkie76

Sorry, should have been clearer. Your insurance should pay out, that’s who you should be arguing with. Many insurance companies deny all claims in the first instance.