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Claiming kitchen compensation
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virginblue4
Posts: 52 Forumite

Hello everyone,
I’m after some advice in regards to issues I had with Wren kitchens. We recently had a kitchen supplied by them at the approximate cost of £11,000 (to be paid monthly over 60 months at 0%). We used our own fitters to fit the kitchen. Long story short, the kitchen was made up of two unusual colours (light blue and light pink) which were on a longer lead time. After waiting approx. 4 weeks, the items were delivered and my fitters began fitting. After a couple of days, we noticed that there were two different shades of blue which could only be noticed in certain lighting conditions. Additionally, upon further inspection there were lots of small areas of damage (chips / scratches / bubbles under paintwork etc). I reported all these issues to wren over a period of approximately 5 weeks and they were generally very good. They never really argued, but I did spend a lot of the time on the phone to them and writing emails until it was eventually handed to a case manager. Before I got handed over to the case manager, one of their agents told me that would remake the items that were the incorrect colour for free but if they were the wrong colour again I would have to pay for any further remakes! Lots of replacement items were also delivered damaged, but we finally got the kitchen finished and are now happy with it.
My fitters charged me £650 (£780 inc VAT) to replace the incorrect / damaged units and I forwarded this on to Wren at the weekend. They came back yesterday and confirmed they are happy to cover the invoice. If I accept the £780 in cheque, it means I then close the case and as their words say - ‘I can confirm I am happy to cover the full amount of the invoice of £780.00 in full and final settlement of all claims in respect of your kitchen and installation, including any claim for costs, fees, expenses or interest’.
Now of course I’m very happy they’re going to cover the invoice and that they’d isn’t try to wiggle their way out of it, but of course the issues were caused by them in the first place.
My question is, do I accept the money and leave it there, or should I ask for a bit more as compensation and to cover the amount of time I spent dealing with it? Additionally, I had to use one day of annual leave to wait in for a delivery and collection from Wren (as a results of the colours being wrong), I was late to work one day waiting in for a delivery and then had to arrange for a family member to wait in for a couple of hours for another delivery. It’s not that I’m necessarily after compensation, but at the same time, are the getting off lightly by only covering the exact costs that I’ve incurred myself and not any further compensation as an apology or goodwill gesture? Just after some advice on if compensation seems justified?
Thank you in advance.
I’m after some advice in regards to issues I had with Wren kitchens. We recently had a kitchen supplied by them at the approximate cost of £11,000 (to be paid monthly over 60 months at 0%). We used our own fitters to fit the kitchen. Long story short, the kitchen was made up of two unusual colours (light blue and light pink) which were on a longer lead time. After waiting approx. 4 weeks, the items were delivered and my fitters began fitting. After a couple of days, we noticed that there were two different shades of blue which could only be noticed in certain lighting conditions. Additionally, upon further inspection there were lots of small areas of damage (chips / scratches / bubbles under paintwork etc). I reported all these issues to wren over a period of approximately 5 weeks and they were generally very good. They never really argued, but I did spend a lot of the time on the phone to them and writing emails until it was eventually handed to a case manager. Before I got handed over to the case manager, one of their agents told me that would remake the items that were the incorrect colour for free but if they were the wrong colour again I would have to pay for any further remakes! Lots of replacement items were also delivered damaged, but we finally got the kitchen finished and are now happy with it.
My fitters charged me £650 (£780 inc VAT) to replace the incorrect / damaged units and I forwarded this on to Wren at the weekend. They came back yesterday and confirmed they are happy to cover the invoice. If I accept the £780 in cheque, it means I then close the case and as their words say - ‘I can confirm I am happy to cover the full amount of the invoice of £780.00 in full and final settlement of all claims in respect of your kitchen and installation, including any claim for costs, fees, expenses or interest’.
Now of course I’m very happy they’re going to cover the invoice and that they’d isn’t try to wiggle their way out of it, but of course the issues were caused by them in the first place.
My question is, do I accept the money and leave it there, or should I ask for a bit more as compensation and to cover the amount of time I spent dealing with it? Additionally, I had to use one day of annual leave to wait in for a delivery and collection from Wren (as a results of the colours being wrong), I was late to work one day waiting in for a delivery and then had to arrange for a family member to wait in for a couple of hours for another delivery. It’s not that I’m necessarily after compensation, but at the same time, are the getting off lightly by only covering the exact costs that I’ve incurred myself and not any further compensation as an apology or goodwill gesture? Just after some advice on if compensation seems justified?
Thank you in advance.
0
Comments
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If it took you that much time to get the right kitchen, how long do you think it is going to take to fight for more?
I'm amazed you got the additional fitting costs!Everything that is supposed to be in heaven is already here on earth.
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I'd let it go. I think you Will just waste even more time fighting for compensationEx forum ambassador
Long term forum member0 -
You were treated very well by Wren in my view. Besides I do not think you have a case for "compensation".0
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Mistral001 wrote: »You were treated very well by Wren in my view. Besides I do not think you have a case for "compensation".Eat vegetables and fear no creditors, rather than eat duck and hide.0
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I don't think compensation is the issue here. What the OP is concerned with is that there will be no come back once the fitters invoice has been settled by Wren. They are trying to get out of any future claims that may arise due to poor construction, defects etc.
Maybe the title then is misleading. Wren are only making a payment for the kitchen fitter's work. It is not really compensation. But that is just being pedantic.
The kitchen supplier wants to ensure that the OP has properly inspected the whole kitchen to see if there are not more problems with the kitchen. They do not want to be opening up more cases in a month or two when the OP discovers another defect and then get into arguments about how it was caused. A kitchen can be inspected by a user. It is not a sophisticated piece of mechanical equipment that needs an expert to inspect it.
The OP has the choice to refuse signing what the kitchen supplier wants them to sign and go to court to get the payment, or they could make a good thorough inspection of the kitchen and accept the money on the kitchen supplier's terms if they are happy with what they have got.0
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