Balance Transfer refused by MBNA

1 Post
Hi All, I've been stoozing for many years and gaining from the advice here. It's saved a lot of £.
I've been using an MBNA card as my Super Balance Transfer card.
I just transferred a BT from a Sainsbury card to my MBNA, waited a few days, then rang them to ask for a transfer to my bank account, since I'd inadvertently put my MBNA into credit. I was asked how my card had got into credit; never had that before. I explained that my wife had accidentally transferred to the wrong account. I was told that despite being in credit, this would not be possible. I was told that I needed to contact the original transferrer and ask for a reversal. Despite 15 mins of attempted "persuasion", MBNA still refused to do a money transfer.
What's happened here? Is this a one-off? Or is it something new now that they are controlled by Lloyds?
What would you do next?
I've been using an MBNA card as my Super Balance Transfer card.
I just transferred a BT from a Sainsbury card to my MBNA, waited a few days, then rang them to ask for a transfer to my bank account, since I'd inadvertently put my MBNA into credit. I was asked how my card had got into credit; never had that before. I explained that my wife had accidentally transferred to the wrong account. I was told that despite being in credit, this would not be possible. I was told that I needed to contact the original transferrer and ask for a reversal. Despite 15 mins of attempted "persuasion", MBNA still refused to do a money transfer.
What's happened here? Is this a one-off? Or is it something new now that they are controlled by Lloyds?
What would you do next?
0
Latest MSE News and Guides
Replies
Since Lloyds took over it has been increasingly difficult to put MBNA into correct, e.g. you cann't pay more than current balance when you could before.
Another loophole closed by the look of things. Too many people abusing the system and this is what happens.
Reverse the transfer.
If not, it may be simple affordability.