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CeX/WeBuy staff answers phone with the words 'What's the problem'
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While discussing an issue with customer service staff at their Uxbridge Store, I asked to speak to the manager.
The manager came to the phone and the greeted me with the words 'What's the problem'!
Upon me pointing out that I was slightly shocked by his telephone etiquettes, he insisted to justify that it is absolutely acceptable way of taking a call by the words 'What's the problem'.
At this point, I just told him that I will speak to their central support team about my issue rather than tolerate this aggressive and offensive attitude.
My issue was finally resolved by the team at head office.
However, I just feel that this kind of culture is allowed to breed with lack of consequences and I am sure this staff member will carry on speaking to customers in this manner.
So whats the problem snowflake?0
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