CeX/WeBuy staff answers phone with the words 'What's the problem'

bris

You had a problem, he knew you had a problem so whats the problem? You are clearly the problem if you have a problem with that.

hollydays

wiseplutonian wrote: »

While discussing an issue with customer service staff at their Uxbridge Store, I asked to speak to the manager.

The manager came to the phone and the greeted me with the words 'What's the problem'!

Upon me pointing out that I was slightly shocked by his telephone etiquettes, he insisted to justify that it is absolutely acceptable way of taking a call by the words 'What's the problem'.

At this point, I just told him that I will speak to their central support team about my issue rather than tolerate this aggressive and offensive attitude.

My issue was finally resolved by the team at head office.

However, I just feel that this kind of culture is allowed to breed with lack of consequences and I am sure this staff member will carry on speaking to customers in this manner.

OP are you going to respond at all

ToxicWomble

Maybe they have a problem ?

Bermonia

ToxicWomble wrote: »

Maybe they have a problem ?

But does anyone what that problem is... if only there were a simple question we could ask to ascertain this information

bris

Bermonia wrote: »

But does anyone what that problem is... if only there were a simple question we could ask to ascertain this information

Another 1 time troll, erm I mean poster that sets the Question and grabs the popcorn.

hollydays

bris wrote: »

Another 1 time troll, erm I mean poster that sets the Question and grabs the popcorn.

Brave aren't they

Blackbeard_of_Perranporth

OP, what was your problem?

dors01

For balance my dealings with CEX recently have been great, mainly on their online store, but in store service when I've had an issue was great as well.

ToxicWomble

So no problem even when you have had a problem ?

DCFC79

wiseplutonian wrote: »

While discussing an issue with customer service staff at their Uxbridge Store, I asked to speak to the manager.

The manager came to the phone and the greeted me with the words 'What's the problem'!

Upon me pointing out that I was slightly shocked by his telephone etiquettes, he insisted to justify that it is absolutely acceptable way of taking a call by the words 'What's the problem'.

At this point, I just told him that I will speak to their central support team about my issue rather than tolerate this aggressive and offensive attitude.

My issue was finally resolved by the team at head office.

However, I just feel that this kind of culture is allowed to breed with lack of consequences and I am sure this staff member will carry on speaking to customers in this manner.

Id just leave it and not shop there anymore, no need to post about it.