Not sure what my rights are

Sarcrai

Hi there,

I’m looking for some advice on where I stand legally here as it’s a bit of an odd situation and I’m not sure what to do. In summer 2019 I ordered some made to measure goods for my house. Upon arrival and fitting, half of the goods were very poorly made, not up to standard and the fitter agreed to have them remade for me. On that day I paid 50% of the final bill to the sum of £400. Weeks and weeks went by and I didn’t hear back from this company. Fast forward to December 2019 and we have decided to move house which will be happening in the next two months. Low and behold I have just started receiving phone calls and letters telling me that I need to settle the remainder of the invoice and the replacement goods have arrived and are waiting to be fitted.

My question is, as I have not physically received and fitted the goods, am I under a legal obligation to pay the remainder of the invoice or have the goods fitted in the first place? Or can I continue with my house move and disregard?

Thank you

isplumm

Hi

I would get this moved to the Consumers Right Board.

Mark

elsien

Made to measure goods are exempt from the usual return/cancellation policies. You do still owe them them the money. If they were still shocking quality on final delivery you may have some redress but up till that point they have every right to be chase you for payment.

Voyager2002

You owe them the money, so long as they are of acceptable quality and are provided at or close to the agreed date.When you rejected the goods of poor quality and agreed to accept replacements, what was promised or implied about when the replacements would be delivered?

elsien

Duplicate thread.

https://forums.moneysavingexpert.com/discussion/6095068/advice-for-unsatisfactory-goods-unpaid-invoice

Plasticfreemama

Best thing is to always contact citizen advice. they are always good at guiding on best practises.