edited 23 January at 11:46AM in LPG, Heating Oil, Solid & Other Fuels
3 replies 400 views
If you are thinking of changing your gas/electricity supplier I would like to let you know of my experience regarding TONIK ENERGY. I switched from Utilita (an expensive supplier which I was automatically changed to when my previous supplier, Eversmart, went bust). I set up my new account with Tonik and even emailed and telephoned to ensure the change over had happened according to plan. Basically because I wanted to minimise the expensive Utilita tariffs. Roll on a few months where I had been billed by Tonik for both gas and electric and direct debits had been taken as arranged ....when I suddenly received a massive bill from Utilita. To cut a long story short and many phone calls/emails later, it turned out Tonik had never taken over my electric - Utilita confirmed they had never even applied for it. Since then I have fought Tonik to get my money back for electrify never supplied (agreed but still waiting) and for the difference in cost of said electric between Tonik’s tariff and Utilita’s, together with compensation. This was a big sticking point. More telephone calls and more emails and threats of Energy Ombudsman....They have finally agreed to pay the difference between the tariffs after I have got copies of all bills and did the maths for them. No joy yet of even a token amount of compensation. It has taken hours for me to sort out - and of course I don’t have the money yet. I will let you know the outcome.