Bulb Problems

nickrock74

My brothers and I lost our mother last October and are currently dealing with the fallout of her sudden loss. We had previously followed MSE advice and signed her up with Bulb for her electricity supply, but now she has passed we are trying to deal with her affairs and waiting for the endless probate system to rumble along. One big problem we have encountered is reclaiming a large credit from her electricity supplier Bulb, and getting her now empty property bills down proportionally. Bulb refuse to reduce the direct debit below a highly excessive £60 a month and are seemingly making excuses why they cannot refund the nearly £700 they have in credit on the account. We have furnished them with a death certificate but this is still not enough for them and is simply adding to an already bad situation. I find this very difficult to comprehend with Bulb's supposedly excellent customer satisfaction profile. Are we unusual or are other people finding Bulb less than helpful when they owe you money? We are contemplating complaining to the Ombudsman.

Mister_G

OP - Perhaps if you post in the correct section -"Energy", rather than LPG, Heating Oil, Solid & Other Fuels, you may get more replies.

There is a Bulb section there.

I assume that you've tried here:

https://help.bulb.co.uk/hc/en-us/articles/360015856632-What-should-I-do-if-the-account-holder-has-passed-away-

Gerry1

Welcome to the forum. Sorry to hear your sad news.

The quickest way to resolve the problem would be to cancel the DD and switch to a cheaper supplier, e.g. one with a lower standing charge. Just submit the likely consumption and see who's the cheapest.

BTW, you'll get more replies if you post in the correct forum: this is 'Other Fuels'.

WhoIsThat

nickrock74 wrote: »

My brothers and I lost our mother last October and are currently dealing with the fallout of her sudden loss. We had previously followed MSE advice and signed her up with Bulb for her electricity supply, but now she has passed we are trying to deal with her affairs and waiting for the endless probate system to rumble along. One big problem we have encountered is reclaiming a large credit from her electricity supplier Bulb, and getting her now empty property bills down proportionally. Bulb refuse to reduce the direct debit below a highly excessive £60 a month and are seemingly making excuses why they cannot refund the nearly £700 they have in credit on the account. We have furnished them with a death certificate but this is still not enough for them and is simply adding to an already bad situation. I find this very difficult to comprehend with Bulb's supposedly excellent customer satisfaction profile. Are we unusual or are other people finding Bulb less than helpful when they owe you money? We are contemplating complaining to the Ombudsman.

When did MSE recommend any supplier, let alone Bulb? :huh:

Who told you Bulb have an "excellent customer satisfaction profile"? :huh:
- doesn't seem to be the recent opinion of MSEers. :cool:
https://forums.moneysavingexpert.com/discussion/5382226/bulb-energy-reviews-give-your-feedback-on-the-energy-supplier

Anyway, this MSE article should assist you with your problem
https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

If the account holder has passed away, and the property is to be sold, then the account should normally be settled and the supplier put the account on hold, or they may request details of who will be responsible in the interim. e.g. a solicitor, executor, etc