Boiler fault, new property

dennishopper

Looking for some help, a novice to all of this...

Purchased a property a few weeks ago, the boiler (Glow-worm flexicom) has a Fault F1, a google search tells me I need to get someone out? I don’t have a policy or warrantee for it, it’s about 2/3 years old I believe. Should I get a policy that includes them coming out to fix it? Or just get someone round outwith?

On a separate note, I need to change the supplier, it’s currently with the costly Boost, is that wholly separate to who I get out to fix it, ie. there isn’t a deal that will send someone out to fix it whilst changing me to a cheaper supplier?

victor2

Supplier and boiler repair are separate. Any suppliers that offer (outsourced) boiler maintainence with their contracts will exclude existing faults anyway.

Get someone out to check the boiler and look at new suppliers right away. Are you on a pre-payment meter, as it appears that is all Boost deal with? You won't have much idea what your usage is likely to be, but could look into getting a credit meter with a new supplier, as that will give you more choice. AFAIK, the major suppliers will provide credit meter(s) free if you take a tariff with them, subject to a satisfactory credit check of course. There are some pretty competitive tarrifs currently available with the "Big 6".

Talldave

Has the gas been off? If so, have you tried a reset? I've seen a boiler get upset when a PAYG meter cut off, but doing a reset once the gas was back on got it running ok.

Streaky_Bacon

Have you checked the warranty status with Glow-worm?

If it's only 2-3 years old then it may still be under warranty. Will depend upon the terms of the warranty (including transfer when the property is sold) and whether there is a service history.

It's certainly worth checking with Glow-worm, and also checking through any documentation you received during the sale, plus asking the estate agent to ask the seller if they have any info or documentation.

Cardew

[QUOTE=dennishopper;76745831 Should I get a policy that includes them coming out to fix it? Or just get someone round outwith?

[/QUOTE]


I doubt if you will get any repair policy scheme that will cover existing faults.

dennishopper

Talldave wrote: »

Has the gas been off? If so, have you tried a reset? I've seen a boiler get upset when a PAYG meter cut off, but doing a reset once the gas was back on got it running ok.

PAYG yes however not cut off, have reset a few times and it locks out after a minute. Pressure had been low, had to bring it up twice p in the past few weeks wondering if something to do with that which has eventually lead to this fault.

dennishopper

Streaky_Bacon wrote: »

Have you checked the warranty status with Glow-worm?

If it's only 2-3 years old then it may still be under warranty. Will depend upon the terms of the warranty (including transfer when the property is sold) and whether there is a service history.

It's certainly worth checking with Glow-worm, and also checking through any documentation you received during the sale, plus asking the estate agent to ask the seller if they have any info or documentation.

I’ve called, they said it’s out of warranty, offered me cover policies via a third party they recommend that would include someone coming out to fix it however they seemed very expensive at £60 per month.

No documentation other than the boiler manual unforunately.

dennishopper

victor2 wrote: »

Supplier and boiler repair are separate. Any suppliers that offer (outsourced) boiler maintainence with their contracts will exclude existing faults anyway.

Get someone out to check the boiler and look at new suppliers right away. Are you on a pre-payment meter, as it appears that is all Boost deal with? You won't have much idea what your usage is likely to be, but could look into getting a credit meter with a new supplier, as that will give you more choice. AFAIK, the major suppliers will provide credit meter(s) free if you take a tariff with them, subject to a satisfactory credit check of course. There are some pretty competitive tarrifs currently available with the "Big 6".

Yes on a prepayment (PAYG) with Boost! Will a new supplier provide a meter? Is it easy enough to leave Boost, they’ve set up an account for me, as the new property opener,

dennishopper

Cardew wrote: »

I doubt if you will get any repair policy scheme that will cover existing faults.

I’m guessing if I was to take out a policy now, and reach out in a few days, they would be wise to the situation, the boiler can likely tell them when it registered the fault etc., and of course it’s potentially fraudulent?

Robin9

dennis - just simply get a local boiler man out and pay his bill.

PasturesNew

On average, any policy costs you more than just paying for fixes/services.

I'd get a little local man out and see what he says. Shouldn't cost more than £50 or so to get him to come ... and that might fix it as he knows the right button to push or the right bit to fiddle with.

Might as well get him to service it too, as that costs about £50.... so "Needs a service and sort out this error code" combined might just be the £50 in any case.

That might be "job done" ....