Rejecting a faulty/dangerous car to Arnold clark

Ergates

Exemplar wrote: »

Keep those out of the argument with AC, they won't hold water. Stick to the facts and you should be OK. Speak to the dealer Principal DP or escalate to head office. Either way get the car to the site and demand a loan car whilst this is sorted/ resolved by them. You may well lose some money, but that needs to be chalked up to experience.

Good luck.

It's not really *losing* money - cars depreciate in value with time. OP would be, essentially, paying for use of the car. Which would be equally true if the car was fine and they kept it.

Herzlos

What is the finance company suggesting you do? Are they going to talk to AC?


If you're rejecting it, do it formally and return the car and keys to them along with a letter of rejection.

Sign the V5 over to them (if you have it) so you're not on the hook for tax or speeding fines when their sales guy takes it home for the weekend.

Smoggyuk

Herzlos wrote: »

What is the finance company suggesting you do? Are they going to talk to AC?


If you're rejecting it, do it formally and return the car and keys to them along with a letter of rejection.

Sign the V5 over to them (if you have it) so you're not on the hook for tax or speeding fines when their sales guy takes it home for the weekend.

They have raised a complaint and rejection of goods on their side (also to get in touch with AC), they have been surprisingly helpful. They did firstly defend AC and suggest that as it's not the first fault they're unable to assist with the right to reject. The call centre member spoke with her manager who backed up my case and recommended the opposite, it doesn't have to be the same.


I can afford to pay for the car and do as recommended, it isn't the best situation of course but I feel this is the best way to do it.


The documentation is in my hands, including logbook and V5. Do I post the letter in branch or hand it directly to the sales manager?


By formally do I just use a generic rejection template including a brief overview of my complaint including the consumer rights act 2015?

loskie

good luck OP. Ignore the sneering vultures here. They love to belittle everyone and think they are superior.
Only thing I can think is that they have very sad lives.

Smoggyuk

It does give me perspective and how the dealership would argue I guess. I take all advice as a positive.

The dealership are now saying my car is 6 months and 1 day old as of Monday when I visited the branch. Car was handed over on the 31/7/19, so I'm not sure who did the math on that one.

They denied the right to reject off of that information. They had said my issues are due to a steering alignment issue, funnily it isn't covered by autocare, they weren't interested in proof for the loss of power either.

I guess it's a waiting game as I phone the finance company and they confirmed that AC have received the complaint and rejection confirmation.

DoaM

Smoggyuk wrote: »

The dealership are now saying my car is 6 months and 1 day old as of Monday when I visited the branch. Car was handed over on the 31/7/19, so I'm not sure who did the math on that one.

Indeed ... 6 months would be 31st January 2020.

Smoggyuk

Update.


Now in process of complaints with finance company. First line reads on the letter sent to me dated today.


"The dealership has said the engine management light came on within the first 30 days"


Contradictions on the last letter statement reads.


"If you can provide xxxxxx with documentation (MOT failure, inspection report, AA, RAC or DEKRA) which demonstrates the vehicle was of unsatisfactory quality from the point of sale. xxxxx may be in better position to assist"


Instant response sent and it's just a said state of affairs when the finance company and dealership dance around the subject of law.

AdrianC

An engine management light is not, in and of itself, demonstration of unsatisfactory quality.

Smoggyuk

AdrianC wrote: »

An engine management light is not, in and of itself, demonstration of unsatisfactory quality.

I knew you'd respond with that, i withheld the next line just in case.


"the dealership has said the engine management light came on within the first 30 days. They have said Peugeot warranty authorised a temp repair until B/O wiring loom arrived four months and five days after the sale".


Contradiction of a major fault

arcon5

He's right though, an EML doesnt necessary mean its unsafe to drive. And most certainly doesnt on its mean mean theres a major fault.