Furniture Deposit help

18cc

Yes but the contract could say I agree to pay this deposit on the proviso that I have one week to go home and measure my sofa and if it doesn't fit then I get my money back

who knows what the contract said as far as I know there isn't one

born_again

18cc wrote: »

who knows what the contract said as far as I know there isn't one

Or even who the retailer is.... So at least you could check the T/C :T

Ben8282

The problem here is why did the OP actually pay a deposit?
From the strange word choice of 'the parts had to be ordered' (sounds more like a car repair!) I am assuming that this was not a case of buying something in stock but buying something that had to be ordered and made.
If this was a case of buying the item in stock and paying a deposit for the store to keep it for them and not sell it as it was the only one, while they went home and measured up I would say the deposit should be refunded.
But this does not appear to be the case. I have the impression that an 'order' of some kind was actually placed (the OP does mention ';canceling the order') hence the need to pay a deposit, although I can't help wondering why the store accepted only a deposit and did not ask for full payment at this stage, but can't decide if this is normal or not under these circumstances.
But if an order was placed it would be reasonable to assume that the OP actually signed something. I do find the idea of no refund but the money could be used towards the purchase of a different item to be strange though as it would appear to contradict the statement that money had been lost due to the ordering of parts.
However, as the OP has not come back to the thread, until such time as they do we will never know any further details.

crazy.horse

Hi thanks everyone for the advice. It was an order form that I signed. We were not given the terms and conditions and I have since found them online and can't see anything about the 24hr policy. We were told to return within two weeks to finalise payment as their system was not working properly due to it being the christmas period. The order form does say in the small print that I agree with the terms and conditions of sale which we did not see and we have not received . (yes I know I shouldn't have signed it). Thank you.

2e0arr

9 week delivery delay means they have been standing up for 9 weeks.
Dont pay the balance.
make your section 75 or chargeback creative without lying.
furniture shops dont play by the rules.
chances are they have form in the courts.

This isnt cricket

18cc

Well that throws a completely different light on the matter.

If you signed an order form then you are bound by the T&C of that order. I would be amazed if the main points of the T&C including cancellation terms were not on the form you signed.

If there was nothing about cancellation on the form or T&C, then as you were in the shop (as opposed to online or mail order) the contract is binding from the moment you signed it.

born_again

2e0arr wrote: »

make your section 75 or chargeback creative without lying.

This isnt cricket

So come on.
What chargeback right are you using?
What basis for S75?

2e0arr

2e0arr wrote: »

9 week delivery delay means they have been standing up for 9 weeks.
Dont pay the balance.
make your section 75 or chargeback creative without lying.
furniture shops dont play by the rules.
chances are they have form in the courts.
This isnt cricket

p, li { white-space: pre-wrap; }


ty for the question

born_again wrote: »

So come on.
What chargeback right are you using?
What basis for S75?

The deal stinks if the furniture company doesn't budge make a s75 claim on the basis of an unfair contract. if the S75 fails take the CC company to the Financial Ombudsman . Win or lose the CC company will have to pay the case fee £550.
just a thought?

[Deleted User]

2e0arr wrote: »

if the S75 fails take the CC company to the Financial Ombudsman . Win or lose the CC company will have to pay the case fee £550.
just a thought?

There is no CC company and no Section 75.

The OP paid by debit card.

born_again

2e0arr wrote: »

The deal stinks if the furniture company doesn't budge make a s75 claim on the basis of an unfair contract. if the S75 fails take the CC company to the Financial Ombudsman . Win or lose the CC company will have to pay the case fee £550.
just a thought?

Perhaps you need to have a word with Visa & Mastercard and get them to intorduce a new rule to cover "Deal Stinks" :rotfl:

So you think that if you lose you complain and let it goes to FOS and they will roll over.. :rotfl:
It's getting to the point now where we are letting cases go on a point of principle.

Sorry but if you are going to offer options to people at least back it up with truth and not just wild claims. :T