New build - company won't fix 15 January 2020 at 9:07PM edited 30 November -1 at 12:00AM in House Buying, Renting & Selling 5 replies 562 views

jp1233

Good evening all,

I was wondering if anyone had any advice. We have been in since late April. As per everyone it seems, i have had terrible customer service from a new build company. Issues such as a leaking boiler, where a plumber came round and did a temporary fix, but told the house builder to fix this 'in 10 days' on September 10th, only getting fixed on January 10th.
Todays issue is the back garden wooden fence blowing over in the wind. As in properly fallen flat into next doors garden. I have done a temporary fix, what i could do in the dark nights post work, but the companies request to come and fix was
'Please be advised that fencing and garden gates are not covered under your warranty. Therefore we will not be sending anyone to attend to this.'
Any advice? Thanks!

comeandgo

Did you have the high winds most of the country did? The builder is correct, you can contact your house insurance or pay to get it repaired.

ethank

Re-read your documentation, is this clear in the warranty? Or are they just trying to get out of it.

Simby

Builder is correct if this was caused by high winds etc...

If it was caused by a fault in the construction you may be covered ( depends on warren toy

But repairing a fence is not a huge job or very expensive so maybe just move on and fix .. accept as part of home ownership

JMA74

Simby wrote: »

depends on warren toy

Is this a warranty for Birmingham only?

Simby

Apologies it should have read warranty.

Sometimes apple auto correct comes out with some strange results