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New build - company won't fix

edited 30 November -1 at 12:00AM in House Buying, Renting & Selling
5 replies 562 views
jp1233jp1233 Forumite
16 posts
edited 30 November -1 at 12:00AM in House Buying, Renting & Selling
Good evening all,

I was wondering if anyone had any advice. We have been in since late April. As per everyone it seems, i have had terrible customer service from a new build company. Issues such as a leaking boiler, where a plumber came round and did a temporary fix, but told the house builder to fix this 'in 10 days' on September 10th, only getting fixed on January 10th.
Todays issue is the back garden wooden fence blowing over in the wind. As in properly fallen flat into next doors garden. I have done a temporary fix, what i could do in the dark nights post work, but the companies request to come and fix was
'Please be advised that fencing and garden gates are not covered under your warranty. Therefore we will not be sending anyone to attend to this.'
Any advice? Thanks!


  • comeandgocomeandgo Forumite
    3.9K posts
    Eighth Anniversary 1,000 Posts Name Dropper
    Did you have the high winds most of the country did? The builder is correct, you can contact your house insurance or pay to get it repaired.
  • ethankethank Forumite
    2.2K posts
    Holiday Haggler I've been Money Tipped!
    Re-read your documentation, is this clear in the warranty? Or are they just trying to get out of it.
  • SimbySimby Forumite
    240 posts
    Mortgage-free Glee!
    Builder is correct if this was caused by high winds etc...

    If it was caused by a fault in the construction you may be covered ( depends on warren toy

    But repairing a fence is not a huge job or very expensive so maybe just move on and fix .. accept as part of home ownership
  • JMA74JMA74 Forumite
    2.1K posts
    1,000 Posts First Anniversary Name Dropper
    Simby wrote: »
    depends on warren toy

    Is this a warranty for Birmingham only?
    I am a Mortgage Adviser

    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • SimbySimby Forumite
    240 posts
    Mortgage-free Glee!
    Apologies it should have read warranty.

    Sometimes apple auto correct comes out with some strange results
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