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Hire Car Damage
edited 30 November -1 at 12:00AM in Flights, Currency & Car Hire
4 replies 407 views
Back in October 2019 I hired a car from SIXT in Portugal. During the hire I was hit in the rear/near side by another car. Notified SIXT within 30 mins. filled all the forms in stating in my opinion I was not at fault. Last week SIXT contacted me saying they had determined both drivers were responsible and the damage cost would be shared. I am not particularly concerned with that, it was half expected as it is an easy way out for SIXT. My issue is SIXT are trying to charge Euro 3,200 for the damage of which they expect me to pay Euro 1,560 (the excess I signed up to). I asked for the estimate and evidence they had paid this amount (Euro 3,200). All they sent me was a standard document they call their IDC which is a comprehensive set of charges for various types of damage to vehicles. I have excess insurance but am worried the excess insurer will not pay because what SIXT are proposing is not actually the cost of the repair, it is not even an estimate, it's just a price list and bears no relation to the actual physical damage or the cost of the repair. Anyone have any suggestions ? The car was almost brand new and had no damage when I picked it up. I am not challenging anything other than the manner in which SIXT are proposing to charge me. They have said in writing they will not give me the information I asked for (the estimate and the actual physical cost) as it is internal company documentation.