Postman signing for my signed for parcel

Jimtheslim

[Would you really?
So if a customer disputed a signature on an item you would immediately sack the employee on the say of that person]

I never said I worked with customers. I also never said I am in a position to sack anyone. My point is that if I signed something off under someone else's name in my field of work and it was brought to the attention of my supervisor and proven I had done it I could likely get sacked.

Jimtheslim

[What do you actually want as an outcome to this?]

I would like to know if anyone else has had this particular experience and what the outcome was. Furthermore I can't find anything on RM website declaring exactly who can and cannot sign for an item. I assume if it cannot be the deliverer then this is a breach of their process?

[Deleted User]

Jimtheslim wrote: »

Fine, I drive past the depot every day. Would rather know its safe and the Royal mail had done what they should have to ensure its security

Perhaps have all your mail redirected there then? Collect at your leisure and no postman's job put at risk

custardy

Jimtheslim wrote: »

[What do you actually want as an outcome to this?]

I would like to know if anyone else has had this particular experience and what the outcome was. Furthermore I can't find anything on RM website declaring exactly who can and cannot sign for an item. I assume if it cannot be the deliverer then this is a breach of their process?

I have already told you it is against RM policy.
Does it matter what others outcomes are? That doesnt answer the outcome you are looking for.

POPPYOSCAR

I do think you are making a mountain out of a molehill over of this.

Personally I would be glad he had left it and I had not had to trek to the sorting office to pick it up or stay in for it to be re-delivered.

I could understand if your parcel had been stolen but as it was not I would just let it go.

I have a little groan to myself when something is sent to me signed for as it is a pain and I cannot see the point of it really.

fb1969

I am a postie.

The "signed for" service will obtain a signature on delivery. Normally that will be a person at the address - for this service that will be whoever opens the door and is prepared to sign for it.

Alternatively the postie may, at their discretion, attempt delivery to a neighbour (unless the recipient has opted out of this) in which case the neighbour would sign and receive the item. The PDA has an option for 'deliver to neighbour'and their details would be input.

There are a few circumstances where a postie is allowed to sign for an item, but your case is not one of those circumstances. In summary, the postie has gone against Royal Mail procedure, if you complain it should be dealt with within the company and the outcome kept within the company - and not relayed to you.

[Deleted User]

fb1969 wrote: »

In summary, the postie has gone against Royal Mail procedure, if you complain it should be dealt with within the company and the outcome kept within the company - and not relayed to you.

Yes, although the standard "compo" is a book of stamps in such cases, the OP will never know what disciplinary measures (if any) were taken against the employee concerned.

Pollycat

Jimtheslim wrote: »

[What do you actually want as an outcome to this?]

I would like to know if anyone else has had this particular experience and what the outcome was. Furthermore I can't find anything on RM website declaring exactly who can and cannot sign for an item. I assume if it cannot be the deliverer then this is a breach of their process?

So how much compensation do you want?

As already mentioned, you are not going to be advised of any action taken by RM against this postman.

Jimtheslim

I don't recall asking for compensation beyond wondering whether I could be compensated for the cost of the service which wasn't delivered.

As for having all my mail redirected to to sorting office, why would I do that? I'd like my post delivered as normal and my signed for parcels not signed for parcels handled in the appropriate manner. Is that unreasonable? I simple said that picking up a parcel from the depot wasn't too much hassle.

As for people saying it's fine as nothing negative happened, what happens if you then let this continue and something does go wrong? Presumably you'd say I wasn't entitled to complain as I'd let them do it before as it suited me. I'd certainly feel bad claiming against them if I had let them do this before by not raising the issue.

Anyway, I hadn't posted this to stir up so much passion or get people sacked, just to see if anyone had a similar experience as I couldn't find anything of the same scenario.

Pollycat

Jimtheslim wrote: »

I don't recall asking for compensation beyond wondering whether I could be compensated for the cost of the service which wasn't delivered.

As for having all my mail redirected to to sorting office, why would I do that? I'd like my post delivered as normal and my signed for parcels not signed for parcels handled in the appropriate manner. Is that unreasonable? I simple said that picking up a parcel from the depot wasn't too much hassle.

As for people saying it's fine as nothing negative happened, what happens if you then let this continue and something does go wrong? Presumably you'd say I wasn't entitled to complain as I'd let them do it before as it suited me. I'd certainly feel bad claiming against them if I had let them do this before by not raising the issue.

Anyway, I hadn't posted this to stir up so much passion or get people sacked, just to see if anyone had a similar experience as I couldn't find anything of the same scenario.

You are into the realms of 'what ifs'and'might have beens' again.
You've complained about this incident.
The postman has probably been verbally warned or disciplined or whatever Royal Mail processes are.
If nobody is in your house to take a parcel in, it will go back to the sorting office and you can collect it from there.
Time to move on.