Postman signing for my signed for parcel 14 January 2020 at 8:20PM edited 30 November -1 at 12:00AM in Praise, Vent & Warnings 41 replies 2.5K views

Jimtheslim

I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.

NBLondon

Gavin83 wrote: »

No. You did get the service you paid for which was to have the parcel delivered to you.

No he didn't - if he paid the seller extra for a secure delivery with signature then he didn't get that - he got a less than secure delivery with a forged signature.

Sure - many of you may be happy to have been saved a trip to a depot and are OK with your postperson signing on your behalf. But it's not OK for the postperson to decide this without prior agreement from the recipient.

POPPYOSCAR

Jimtheslim wrote: »

I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.

Where is your greenhouse that it was 'left out in view all day'?

custardy

Jimtheslim wrote: »

I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.

Would you really?
So if a customer disputed a signature on an item you would immediately sack the employee on the say of that person?

fb1969

If you want to complain about the postie signing for your item, and in effect forging your signature, then go back to Royal Mail . The postie concerned should be spoken to and possibly 'disciplined' and/or trained - depending on their record they may get in to serious trouble.

Royal Mail should investigate the matter and may make a goodwill gesture to you, but for any refund you should contact the seller/sender.

At first you appeared to want a refund, now you seem to want the postie sacked. Not sure where else this thread can go!

[Deleted User]

Whatever happens to the Postman concerned, the OP can expect to have to collect lots of undelivered post from the depot in future....

Pollycat

Jimtheslim wrote: »

Apologies if this has been discussed before, but I can't seem to find anything online relating to my specific incident.

I ordered a camera lens on ebay and paid for royal mail 1st class signed for delivery. At no time during the order did I say it could be left in a safe place and at no time was that option available. I came home today to find a card on my mat saying it was in my greenhouse which it was. I looked online at the tracking page and there was a signature in the box which I do not recognise and assume it is the postman/womans. Below it says it was signed for by my surname only. I can prove nobody was home.

Previous threads seem to be content with accepting post deliverers are under pressure and that this might save the receiver a journey to the delivery office. I'm not so happy. Say the lens was stolen from the greenhouse. How would I have claimed seeing as royal mail were confirming it was received by someone with my surname? I am not talking about a letter going through my mailbox that the postman can confirm was safe which other threads digress on, this parcel was left in a place which is insecure.

Furthermore the tracking page has now removed the image of the signature now I have made a complaint. Luckily I have taken screenshot before this happened should I need them.

Has this kind of incident happened to anyone else? If so how was it resolved?

But it wasn't stolen?
Was it?

I hope you didn't include this 'what ifs' and 'might have beens' in your complaint to RM.

Gavin83

Jimtheslim wrote: »

I suppose I'm just annoyed it was left out in view all day with the royal mail telling me that someone with my name signed for its safe delivery in person which would have cast into doubt my rights had the parcel not been there or had been damaged or tampered with.

I work in a field whereby if I had done such a thing I would be immediately sacked, so it's interesting to see some people don't believe it's much of an issue as everything worked out fine.

What do you actually want as an outcome to this?

NBLondon wrote: »

No he didn't - if he paid the seller extra for a secure delivery with signature then he didn't get that - he got a less than secure delivery with a forged signature.

Well not really. He paid to have the item delivered, along with extra insurance should a problem occur, which it didn't. The idea of a secure delivery is largely meaningless and is down to interpretation.

Jimtheslim

Greenhouse was a small lean-to style down the side of the house. Visible to people approaching the house

Jimtheslim

[Whatever happens to the Postman concerned, the OP can expect to have to collect lots of undelivered post from the depot in future...]

Fine, I drive past the depot every day. Would rather know its safe and the Royal mail had done what they should have to ensure its security