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Dorothy Perkins Returns Complaint
edited 30 November -1 at 12:00AM in Consumer Rights
6 replies 856 views
I’m really hoping someone can help as I’m getting to the end of my tether with this one! I bought some clothes from Dorothy Perkins on 22 November and decided to return some of them, it said of the best way was to return them to store but when I took them into store they said they couldn’t be returned there! (This wasn’t made clear on ordering) I have since contacted DP’s over 25 times to get returns information, they have told me my account doesn’t exist and then realised that it does! I have contacted them on Facebook several times (I once contacted them 7 times in one day but still no response). I have tweeted, emailed repeatedly and contacted them on Instagram all with little or no results. I ended up begging to return the items as I needed the money for Christmas (over £100) but nothing! I finally got to return the items and got my refund on the 2 January. 41 days after receiving the items. I Complained about the service and eventually after more messages got offered a £20 voucher, talked them up to £30 and then never received it and now I can’t get hold of them again!! What can I do? I didn’t expect this from a big retailer like Dotty P’s/Arcadia!! Please help! :mad: