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Money Moral Dilemma: Should I have refused to pay again for my shopping?

edited 30 November -1 at 1:00AM in Gone Off!
47 replies 28.9K views
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Replies

  • CefcaCefca Forumite
    60 posts
    Eighth Anniversary 10 Posts Combo Breaker
    A notification on an app is not proof you've paid. If the till says you haven't paid, then 9.9 times out of 10 you haven't paid.
  • PollycatPollycat Forumite
    28.3K posts
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    ✭✭✭✭✭
    Cefca wrote: »
    A notification on an app is not proof you've paid.
    If the till says you haven't paid, then 9.9 times out of 10 you haven't paid.

    Interesting.
    Do you have anything that backs that up?
  • soldierboy001soldierboy001 Forumite
    14 posts
    MoneySaving Newbie
    Yes but children are still in the learning stage but also I thought you had to be 16+ to have a card of any type.
  • Yes but children are still in the learning stage but also I thought you had to be 16+ to have a card of any type.
    No, some banks allow children as young as eleven to have an account and a debit card.
  • chimneymanchimneyman Forumite
    9 posts
    Cefca wrote: »
    A notification on an app is not proof you've paid. If the till says you haven't paid, then 9.9 times out of 10 you haven't paid.

    I think you have highlighted the real point of the original question.

    Electronic payments are becoming more and more attractive to banks and retailers alike and, simultaneously, paper transactions and receipts are becoming less and less attractive.

    Online shopping never offers a paper receipt - the electronic record and the email acknowledgement is all you get. If retailers are serious about persuading their customers to pay electronically, then they need to begin to phase out conventional tills and paper receipts - they need to make it seriously more convenient to pay electronically. They also need to accept that an electronic record of a completed transaction is as good a proof of payment as a till-printed receipt.

    For me, the potential disadvantage of not getting a printed (and itemised) receipt is that I might be unable to check the individual prices which I have been charged. The electronic record of the transaction would have to include an itemised breakdown of the bill as well as a simple total of the amount paid.
  • crmismcrmism Forumite
    194 posts
    Fourth Anniversary 100 Posts
    You should have insisted upon speaking to someone in authority, as there's evidently some processing fault in the self-service machine. The best thing you can do is kick up a fuss at the supermarket's HQ, providing it with evidence from your smartphone apps. Personally, I don't trust these gismos as a lot of them don't work.

    Next time, you might want to consider paying for your lunch using your credit card or cash. Both will give you proof of payment with no hassle.
  • od244051od244051 Forumite
    263 posts
    100 Posts I've been Money Tipped!
    ✭✭
    About six years ago, it happened at a Sainsburys manned till. The payment declined and tried again and it accepted. I paid by credit card as had a money off coupon and it was a fuel promo at the time. The date of the transaction happened two days after my current bill was produced. So didn't get to know about the double payment until 5 weeks after the shop. As didn't buy clothing, electrical products and any other product which I keep the receipt for, I binned it.

    Sainsburys have a system where they can reproduce receipts for examples such as the above. They ask you to come back later with proof of the double payment and they will refund you.

    This till was charging double for some customers during that day. Some knew the following day. They couldn't find a pattern - type of card, certain banks etc
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