Query over final bill

KierNet

I moved into my new flat on 6/11/19. We were with Scottish Power who i wanted to leave (poor service with family members). Swapped over to new provider on 25/11/19 and told that we would get our final bill.

Final bill came in at £72.25. A lot more than i was expecting for 19 days with them! We currently pay £52 a month (electric only)!

Phoned them up and they said it was an estimate as they didn't have the meter readings. Despite me giving it to them when we moved in and our new company giving it to them on the 25/11/19.

I had to give them a new meter reading that day (20/12/19) and a week later (27/12/19) and they would give us a new bill.

Did this and they wouldn't tell me what the new bill was. Just saying it was a lot more than what they first said. Asked a number of times and they wouldn't give it.

Asked to make a complaint and the women said on the phone i can open the complaint and close it now...

I've logged onto the app and see that the bill says £63.30. Strangely it's now gone and shows £72.25 (i did get a screenshot).

After a bit of advice. It's like hitting my head against a brick wall.

Kitchen_Sink

KierNet wrote: »

I moved into my new flat on 6/11/19. We were with Scottish Power who i wanted to leave (poor service with family members). Swapped over to new provider on 25/11/19 and told that we would get our final bill.

Final bill came in at £72.25. A lot more than i was expecting for 19 days with them! We currently pay £52 a month (electric only)!

Phoned them up and they said it was an estimate as they didn't have the meter readings. Despite me giving it to them when we moved in and our new company giving it to them on the 25/11/19.

I had to give them a new meter reading that day (20/12/19) and a week later (27/12/19) and they would give us a new bill.

Did this and they wouldn't tell me what the new bill was. Just saying it was a lot more than what they first said. Asked a number of times and they wouldn't give it.

Asked to make a complaint and the women said on the phone i can open the complaint and close it now...

I've logged onto the app and see that the bill says £63.30. Strangely it's now gone and shows £72.25 (i did get a screenshot).

After a bit of advice. It's like hitting my head against a brick wall.

Check the meter readings now used on the bill are as you expect.

Check the days you are being billed for are correct

Check the correct tariff has been applied.