Hoover Tumble Dryer melting clothes

Woolington

Thanks Jimbo! that's a sad thought :-(.

Update!

Hurray! the independent engineer said that nobody else had taken the back off - two engineers incl one from Hoover have 'examined' this machine, both without looking inside the casing. He tested it with a heat measuring monitor and even just by the fact that he couldn't physically touch the drum, he could say that there was something wrong with the thermostat because it was way too hot.

On his advice my husband phoned Hoover directly and had a day of foul customer services - at first telling him that he'd voided any warranty by having an non Hoover engineer to look at it!

Long story short, they're insisting on sending another Hoover engineer to look at it. They won't say why they need to look or what the consequences will be just that, very forcefully - 'it's the law'.

Before all this, I'd got a very safe and assured method of complaining to the seller under the Faulty Goods Act 2015. I can even claim for 'consequential damages' - ie. engineers fee and damaged clothing.

I don't want the Hoover visit to nullify anything I've already set in place with the seller. I just want my money back! Which would be the best method to use? Should I cancel Hoover? Any thoughts?

ps. I still can't work out how to do quotes! pls don't shoot me if I resort to bold!!

coffeehound

How much did the independent report cost?

Woolington

Independent report, such as it is cost £60.00.

powerful_Rogue

Woolington wrote: »

Thanks Jimbo! that's a sad thought :-(.

Update!

Hurray! the independent engineer said that nobody else had taken the back off - two engineers incl one from Hoover have 'examined' this machine, both without looking inside the casing. He tested it with a heat measuring monitor and even just by the fact that he couldn't physically touch the drum, he could say that there was something wrong with the thermostat because it was way too hot.

On his advice my husband phoned Hoover directly and had a day of foul customer services - at first telling him that he'd voided any warranty by having an non Hoover engineer to look at it!

Long story short, they're insisting on sending another Hoover engineer to look at it. They won't say why they need to look or what the consequences will be just that, very forcefully - 'it's the law'.

Before all this, I'd got a very safe and assured method of complaining to the seller under the Faulty Goods Act 2015. I can even claim for 'consequential damages' - ie. engineers fee and damaged clothing.

I don't want the Hoover visit to nullify anything I've already set in place with the seller. I just want my money back! Which would be the best method to use? Should I cancel Hoover? Any thoughts?

ps. I still can't work out how to do quotes! pls don't shoot me if I resort to bold!!

I do hope you didn't quote that to them.

Woolington

Further update: a 'specialist' Hoover engineer came out and also diagnosed a faulty thermostat. He said we'd be hearing from Hoover in due course - that was a week ago.

JJ_Egan

Faulty Goods Act 2015

???
You may well mean the Consumer Rights Act .