Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Hoover Tumble Dryer melting clothes
26 replies
2.1K views

126 posts

Hi all,
we bought a Hoover VTC590B Reverse Action. Solid Door tumble dryer in Sept 2019. It immediately began to melt holes in various items of clothing. We reported this to the seller Nov 2019 who said that we were using in incorrectly and to turn the heat onto its lowest and not overfill the machine (which we weren't)
We followed these instructions but it continued to melt certain items - fleeces and dressing gowns, but also a lightweight duvet with a cotton exterior which it had melted from the inside and we could no longer tumble dry these items.
We took the machine back in before Christmas Dec 2019 and complained, they said they'd test it but took several weeks by which time we'd bought another one. They said they found nothing wrong but would get a Hoover engineer to inspect it.
The Hoover engineer also says there's nothing wrong with it, we're putting the 'wrong clothes' in it - both dressing gowns have tumble dryer safe logos on them (M&S and Tesco so not cheapies)
I've taken advice from Trading Standards and now have to have an independent inspection done on it etc etc. It's all going to get very fiddly and is almost not worth pursuing, if two inspectors have found nothing wrong with the machine and yet the clothing is melted, are there faults that don't show up? The new tumble dryer is just like all my old previous ones - excellent incl dressing gowns and fleeces.
The seller says he'll sell the item in his shop and give us the proceeds!!!!!! I consider it dangerous.
Any thoughts?
we bought a Hoover VTC590B Reverse Action. Solid Door tumble dryer in Sept 2019. It immediately began to melt holes in various items of clothing. We reported this to the seller Nov 2019 who said that we were using in incorrectly and to turn the heat onto its lowest and not overfill the machine (which we weren't)
We followed these instructions but it continued to melt certain items - fleeces and dressing gowns, but also a lightweight duvet with a cotton exterior which it had melted from the inside and we could no longer tumble dry these items.
We took the machine back in before Christmas Dec 2019 and complained, they said they'd test it but took several weeks by which time we'd bought another one. They said they found nothing wrong but would get a Hoover engineer to inspect it.
The Hoover engineer also says there's nothing wrong with it, we're putting the 'wrong clothes' in it - both dressing gowns have tumble dryer safe logos on them (M&S and Tesco so not cheapies)
I've taken advice from Trading Standards and now have to have an independent inspection done on it etc etc. It's all going to get very fiddly and is almost not worth pursuing, if two inspectors have found nothing wrong with the machine and yet the clothing is melted, are there faults that don't show up? The new tumble dryer is just like all my old previous ones - excellent incl dressing gowns and fleeces.
The seller says he'll sell the item in his shop and give us the proceeds!!!!!! I consider it dangerous.
Any thoughts?
0
Quick links
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support
Replies
I think you might be wise to accept the seller's offer (or try to sell it yourself) if you want to maximise any return you get on this, although you are certainly within your rights to pay for additional independent inspections.
Have you been putting the same clothes in your new dryer (on a similar setting) without them "melting"?
I consider it dangerous.
I used to have to set the alarm on my phone to keep checking it hadn't got too hot. It also used to turn itself on in the night time. I'd hate to think of somebody else having it in their home.
(and please learn how to use the "quote"function)
Believe me, I was only tumbling a very few items in the end, including the tumble dryer friendly dressing gowns - same melting - not burning or scorching, melting as though you'd left an iron on them for too long.
I don't see how this is "rude"?
Blunt perhaps?
(But do please learn how to use the "quote" function, you've been a user here for several years already)
What difference does a cotton exterior make if the inside is not tumble dry-able....
12 programs on a dryer.... No bad reviews on model.
Ours has High & low heat and a timer. Works a treat.
If seller & 2 independent people have checked it and found no fault. Then you only have limited options. Bin it or sell it.... But if you feel its dangerous. Do you want that on your mind.
I have had enough of these stupid dangerous machines.
I have got rid.
I Now dry on a clothes airer, well ventilated of course.
Think in your position I'd take up the supplier's offer and cut your losses.