cargiant - returning a financed car {Merged}

DCFC79

karenrobins wrote: »

how do i move post to motoring and consumer rights boards
thank you

You have to message a board guide to get it moved but I see you have now started a new thread over on the consumer rights board.

karenrobins

any recommendations?

born_again

n/s/f tyre bald proving suspension broken at time of purchase as this takes time to occur

Was this not noticed at time of purchase?

Ectophile

Your right to reject under the Consumer Rights Act runs out after 30 days. After that, the retailer can repair, refund or replace, and they get to choose which is the cheapest option for them.

DoaM

As above, but if any other fault occurs then you (she) can reject the vehicle for a full* refund.

* Within 6 months any refund must be in full, less a proportion for use. (Vehicles are an exemption to a FULL refund, but any reduction should be fairly small).

pinkshoes

Don’t Cargiant have a long checklist of things they inspect the car for before selling?

Do any of these faults go against this check list? If so, the mechanic can write a statement saying that these faults would have been present at the point of purchase then ask Cargiant to pay to fix them.

It would be up to Cargiant if they repair or refund because it is over 30 days so too late to reject.

Edit: on their FAQ page it states

Have your cars been checked?
Yes, thoroughly. Every car we offer for sale at Cargiant has successfully passed a demanding mechanical and safety inspection in addition to a final quality control inspection. If you want to double check before taking delivery of any vehicle, you’re welcome to arrange an independent inspection at your own expense. If any mechanical or electrical problems are evident at these times, they will be remedied accordingly.
Note: inspections must be pre-booked so we can allocate space within our workshops for the inspection to take place.

custardy

Why didnt you contact Cargiant in the first instance?