Car rental damage dispute

Mercdriver

scd3scd4 wrote: »

What's far cheaper?

Excess insurance is far cheaper than the daily rate waivers that the hire companies offer. Some will charge more than the daily hire charge for the car whereas excess insurance can cost as little as £50 for 12 months cover.

AdrianC

Continued in another thread: https://forums.moneysavingexpert.com/discussion/6096669/car-rental-damage

wild666

The tyre and chipped windscreen could have being caused driving it back to their place. Where on the windscreen is the chip and the tyre could be a simple puncture that costs a few pounds to repair. Ask them to produce evidence of the windscreen and tyre before the repair was carried out. Sometime it's a con to get money out of the customer.
A copy of the receipt for the windscreen and receipt for the tyre Most places give an A4 sheet with the reg number of the vehicle as well as date of the repair

iainscomputer

Believe it or not, I’ve hired with Green Motion 3 times, the 1st time I returned the car he noticed a scuffed alloy, I thought I haven’t done that, he went to the office & checked, that damage was already there so no charge sir!
The last time I hired, I noticed a scratch in the middle of the rear door which definitely wasn’t there before & they noticed it when returning the car. They said they would call me the next day about it as the manager was out. Never had a call & they never charged my card.
I always make sure I have the excess cover, but I’ve never claimed yet.

AdrianC

iainscomputer wrote: »

Believe it or not, I’ve hired with Green Motion 3 times, the 1st time I returned the car he noticed a scuffed alloy, I thought I haven’t done that, he went to the office & checked, that damage was already there so no charge sir!

So, umm, why didn't you make sure it was flagged when you collected the car?

lexington013

Green Motion have lots of bad reviews (I know as I was charged for fake damage). I claimed on my insurance and contacted my credit card company. Think there was a documentary exposing them as one of the worst car rental companies for charging for damage.

brianposter

Would someone who has excess insurance care to ring their insurer and enquire, entirely hypothetically, what is the correct procedure when the car hirer is charging for damage and the insured believes that they have not caused the damage.
The answer might be of general interest.