Virgin won't accept my Amex UK balance transfer

KobraD

y.pango said:

@l8888 - I was wondering if you ever managed to get the Balance transfer from Amex to Virgin Money sorted?

I'm interested in applying for a Virgin Money credit card to use their balance transfer from my UK issued 377383 card and called up Virgin Money today to enquire. The person on the phone checked the BIN number and found two websites starting Australia and one stating the UK. She spoke to two of her supervisors who said that they couldn't guarantee that the transfer would work. Upon asking more questions, she found notes about 15-digit Amex cards which basically stated that balance transfer process may not work automatically, so customers need to call up to request for it to be done; the request is sent to a different team to review and call back to confirm. So because one of the websites stated UK issued credit card, apparently it should be ok for me if I were to call up to organise the balance transfer. 

I found the payspacemagazine BIN website which states 377383 is a UK card - many other websites state Aus

Any info will be great!

Thanks in advance.

Hi! I tried to balance transfer from Amex to Virgin in January with no success. I started a complaint but still haven't heard back from it. Hopefully you will be luckier than me! 

asphodella

KobraD said:

y.pango said:

@l8888 - I was wondering if you ever managed to get the Balance transfer from Amex to Virgin Money sorted?

I'm interested in applying for a Virgin Money credit card to use their balance transfer from my UK issued 377383 card and called up Virgin Money today to enquire. The person on the phone checked the BIN number and found two websites starting Australia and one stating the UK. She spoke to two of her supervisors who said that they couldn't guarantee that the transfer would work. Upon asking more questions, she found notes about 15-digit Amex cards which basically stated that balance transfer process may not work automatically, so customers need to call up to request for it to be done; the request is sent to a different team to review and call back to confirm. So because one of the websites stated UK issued credit card, apparently it should be ok for me if I were to call up to organise the balance transfer. 

I found the payspacemagazine BIN website which states 377383 is a UK card - many other websites state Aus

Any info will be great!

Thanks in advance.

Hi! I tried to balance transfer from Amex to Virgin in January with no success. I started a complaint but still haven't heard back from it. Hopefully you will be luckier than me! 

Did anything come of this? It's almost a year later and I'm having the same issue. American Express are no help...

asphodella

y.pango said:

@l8888 - I was wondering if you ever managed to get the Balance transfer from Amex to Virgin Money sorted?

I'm interested in applying for a Virgin Money credit card to use their balance transfer from my UK issued 377383 card and called up Virgin Money today to enquire. The person on the phone checked the BIN number and found two websites starting Australia and one stating the UK. She spoke to two of her supervisors who said that they couldn't guarantee that the transfer would work. Upon asking more questions, she found notes about 15-digit Amex cards which basically stated that balance transfer process may not work automatically, so customers need to call up to request for it to be done; the request is sent to a different team to review and call back to confirm. So because one of the websites stated UK issued credit card, apparently it should be ok for me if I were to call up to organise the balance transfer. 

I found the payspacemagazine BIN website which states 377383 is a UK card - many other websites state Aus

Any info will be great!

Thanks in advance.

I've having this exact issue with a 388384 card - did anything come of it for you?