Complete Savings Cashback and Ebay

juliapico

If you Google Complete Savings, you will find an article about an elderly lady who found herself in this situation (The Mirror).  The same thing happened to her when she bought a Ryanair flight and clicked on the pop up box.  She got a full refund because it was proved that she didn't use the website. This article should help your father.  I don't remember signing up to anything and I have never used the website.  Maybe we should contact the Newspaper?  I would hate to learn of more vulnerable people falling into this online trap.

Richard_Woods

Today we spotted a £15 monthly payment to Complete Savings  which we never joined. We checked the site and found that they had my complete details! And have taken £15 each month since January! Web check out account every month but failed to spot this. We have cancelled of course but in the process of doing ONLY that I got a 'reset password' request response! Obviously another trick to get us hooked. I read that Trainline, which I also have never visited, signs up people without authorisation. I assume they may not be the only ones. I am reclaiming my £60 and will let readers know how it turns out. The law is supposed to be ONLY opt in not opt out!

soolin

Richard_Woods said:

Today we spotted a £15 monthly payment to Complete Savings  which we never joined. We checked the site and found that they had my complete details! And have taken £15 each month since January! Web check out account every month but failed to spot this. We have cancelled of course but in the process of doing ONLY that I got a 'reset password' request response! Obviously another trick to get us hooked. I read that Trainline, which I also have never visited, signs up people without authorisation. I assume they may not be the only ones. I am reclaiming my £60 and will let readers know how it turns out. The law is supposed to be ONLY opt in not opt out!

You obviously signed up for it somewhere, this offer appears across all sorts of websites and the carrot of £15 back on your purchase is a carrot dangled in front of you that many fall for. 

There is a longer thread about this running on a different board :

https://forums.moneysavingexpert.com/discussion/3622877/complete-savings-scheme#latest

casper_jo

Complete Savings have scammed my 12 year old son, they have taken his entire £60 savings just because he appears to have clicked on a papa johns cashback voucher, he's in tears!  Scary part is within your banking apps this monthly £15 fee is not shown as a DD or a regular payment which as parents is what we have always checked.  He's saved up for some trainers gone today to get them and he has £5 in his account!  This is way too easy for people to fall into this scam, absolute shocker!

soolin

casper_jo said:

Complete Savings have scammed my 12 year old son, they have taken his entire £60 savings just because he appears to have clicked on a papa johns cashback voucher, he's in tears!  Scary part is within your banking apps this monthly £15 fee is not shown as a DD or a regular payment which as parents is what we have always checked.  He's saved up for some trainers gone today to get them and he has £5 in his account!  This is way too easy for people to fall into this scam, absolute shocker!

You might try phoning the bank, the fact that your son is only 12 may give you some leverage to get the money returned by the bank. I don't know for certain, but it might be worth a try

casper_jo

soolin said:

casper_jo said:

Complete Savings have scammed my 12 year old son, they have taken his entire £60 savings just because he appears to have clicked on a papa johns cashback voucher, he's in tears!  Scary part is within your banking apps this monthly £15 fee is not shown as a DD or a regular payment which as parents is what we have always checked.  He's saved up for some trainers gone today to get them and he has £5 in his account!  This is way too easy for people to fall into this scam, absolute shocker!

You might try phoning the bank, the fact that your son is only 12 may give you some leverage to get the money returned by the bank. I don't know for certain, but it might be worth a try

Many thanks for your response, I have contacted the bank and they have put in a claim against completesavings, I have also posted on Papa Johns facebook page that this has happened through their cashback scheme and told them we are very unhappy that you have to opt out of something you had no idea you had opted in for.  He's obviously never used the completesavings website and hoping through the bank, and the vendor he might get something  back but not holding out much hope.  I am concerned on  the lack of visibility in the banking app and how do you see that a payment has been setup to them other than notice on your statements, there is no DD, no regular payment and yet £15 goes out every  month.  I'm also concerned that the vendor are populating through to completesavings your bank details.  He's made a mistake but i find it's a very very easy mistake to make that an adult would be caught by let alone a child.

socklady

Cotta said:

Hi All,

I received a message today from "Complete Savings" after I made a purchase on Ebay to advise that I was due some cashback on a future purchase. It looks like an obvious scam but I wanted to double check, can anyone confirm?

Thanks in advance

The same thing has happened to me. I clicked a money off coupon on Amazon and suddenly was subscribing to complete savings. I have cancelled but will still check my bank statements because I don't trust them 

EffieTrinketsWig

I suspect that many of the people who fall foul of this scam are using autofill software, you get into the bad habit of clicking through things without reading them, after a while the natural fllow of clicking through things is interrupted by the Complete Savings cashback offer and people blindly subscribe to it thinking it is part of the checkout process, it is easier to avoid on websites your frequently use but if you are unfamiliar with the checkout process on a particular website it is easy to autofill your details, I have on a few occasions almost been caught out by this, It is a pretty despicable marketing strategy.

JadedAngel88

EffieTrinketsWig said:

I suspect that many of the people who fall foul of this scam are using autofill software, you get into the bad habit of clicking through things without reading them, after a while the natural fllow of clicking through things is interrupted by the Complete Savings cashback offer and people blindly subscribe to it thinking it is part of the checkout process, it is easier to avoid on websites your frequently use but if you are unfamiliar with the checkout process on a particular website it is easy to autofill your details, I have on a few occasions almost been caught out by this, It is a pretty despicable marketing strategy.

I use autofill on Iceland website, it always has a pop up for complete savings after I've paid for my shopping, yet I've never been signed up to this. 

I think it's more likely the 'get x amount cashback from this shop' that people click through on it. There is no form to fill in on it, on the one I see, so I don't see how the autofill would work on it.

Perhaps people should be a bit more vigilant and look at what they are actually clicking on.

martindow

The coding on my website serves up pages that I wish customers to see.   Presumably some web sites allow these adverts to be included as part of their checkout process.  I don't think that the train ticket or carrier companies mentioned earlier are innocent victims - they are allowing these adverts to be shown and taking a cut on click throughs no doubt.