PPI "Re-Sold" Every Time Changes were Made to Cover

mhr1711

Can anyone point me to any discussion on the implications of my PPI provider saying that the PPI was "re-sold" every time any changes were made to the cover?
Many Thanks.

[Deleted User]

You need to ask them what they mean by that.

mhr1711

I'm struggling to decipher exactly what it means but I think they are saying that if I was making changes to the policy, like the ratio of cover between self and wife depending on work status etc., then it is implied I was checking the policy and was happy with the details and cover. i.e. they imply it was not mis-sold?

[Deleted User]

You really need to ask them.

They shouldn't be implying anything, but giving you their formal response.

What policy was this PPI attached to?

[Deleted User]

mhr1711 wrote: »

I'm struggling to decipher exactly what it means but I think they are saying that if I was making changes to the policy, like the ratio of cover between self and wife depending on work status etc., then it is implied I was checking the policy and was happy with the details and cover. i.e. they imply it was not mis-sold?

Did you actually change a PPI policy in this manner, perhaps on a mortgage? If so, then it does seem likely that they might refuse to uphold a mis-selling complaint from that point onwards. As zx81 says, only the Bank can tell you this for certain...

Bermonia

By changing your cover as required it is deemed a sign that you were clearly aware of the cover, taking a proactive approach to your cover and therefore clear that the policy was optional and suitable to your needs

mhr1711

Yes, changes to cover on mortgage PPI. Comments are appreciated but, if it was mis-sold in the first instance and they gained my trust based on their assertion that I needed this and should have it alongside my mortgage, why would making changes affect this? They have persuaded me that all is good. Why do they have the right to assume that by making changes, I have suddenly become enlightened to the fact I never needed it in the first place and they misled me? I feel that would be a tenuous assumption in their part.

[Deleted User]

They're allowed to tell you that you should have it.

You haven't said how it was mis sold. Mortgage PPI is generally a very good idea so you'll have to come up with a strong mis sale reason.

mhr1711

Bundled life, critical illness, repayment cover. Sold as if it was part of mortgage or at least essential to purchase with and alongside the mortgage. No suggestion buyer should check for existing cover. Never mentioned, raised or highlighted.

[Deleted User]

Life, CI and repayment cover all serve different purposes, so I don't think that will be strong enough.

Did you have anything else that might impact it? Eligibility, for example?

[Deleted User]

mhr1711 wrote: »

Bundled life, critical illness, repayment cover. Sold as if it was part of mortgage or at least essential to purchase with and alongside the mortgage. No suggestion buyer should check for existing cover. Never mentioned, raised or highlighted.

None of that suggests a cut-and-dried instance of mis-selling. They were allowed to "disturb" you about the possibility of unemployment or sickness. They had no obligation to tell you to check your existing cover, though they will definitely have asked you if you had it, but you should have known that yourself, surely?

Realise that Mortgage PPI is considered a useful insurance to have and is still retailed today. In addition most Mortgage PPI complaints fail because there is generally a far better audit trail than with credit card and loan PPI.

There is also nothing wrong with having a multi-segment policy with different policies "bundled" together.