Son's car MOT advisories - garage ignoring us

Scrapit

Why has the son or the OP not read what the advisors are and acted on that? They are not technical jargon, they do not need a mechanic or any specialist equipment (the exhaust might but sounds like a rubber has come loose or similar) to put right. Why is the MOT and the results so foreign to people? The test is public, it's government run, it's not a secret.

Lorian

Get the tracking checked and adusted on the front when you get new tyres.

Clive_Woody

Jirmette1 wrote: »

Absolutely fine when it's appropriate and polite, but when you're the expert and someone comes on asking for advice admitting they don't know, there are ways of talking to them.

There's to the point, then there's downright rude and unnecessary. They're different.

Many of the blunt folk on here have no concept of how they are perceived by others, their lack of social skills is something they are entirely unaware of.

While there are probably a few keyboard warriors on here most of the "straight talkers" are simply just a bit awkward.

fred246

The problem is the world has advanced and left the motor trade behind. Real professionals are people with qualifications and registration. Motor traders need neither. Telling lies is totally normal for them. Some people don't realise the reality. They think the people at the garage are experts who would only sell them a good car. I can't really think of any other product or service where you have to take an expert with you for your protection. People trust garages and they shouldn't. They are cowboys.

AdrianC

fred246 wrote: »

The problem is the world has advanced and left the motor trade behind. Real professionals are people with qualifications and registration. Motor traders need neither

We're talking about MOT testers here, so you're quite simply plain wrong.

I can't really think of any other product or service where you have to take an expert with you for your protection.

What else do people buy that involves spending £4k on a complex, damage-prone, depreciating, aging consumer durable that requires constant ongoing maintenance?

At a guess, I'm going to go with this £4k car being the thick end of a decade old, and around a quarter of the price of a new equivalent. Remember that the average car in the UK is just under 14yo at scrapping.

fred246

Telling a customer that a car has no advisories when it has is known as lying. Lying is the norm in the motor trade. In fact I reckon you would be sacked pretty quickly in most garages if you insisted in telling customers the truth. In real professions it is not allowed. You would lose your job.

nick74

fred246 wrote: »

I can't really think of any other product or service where you have to take an expert with you for your protection.

Ever bought a house?

LandyAndy

Jirmette1 wrote: »

No I just have zero tolerance for rudeness. There's never a need for it.



Thank you for your opinion, interestingly I'm not an idiot who would let an underaged driver out on the roads hence why I said A FEW DAYS before his 17th birthday, it was actually 2 days before and don't worry before I'm accused of not insuring it as I managed to engage my tiny girl brain and think of that also.

Oh, the irony.

molerat

Lorian wrote: »

Get the tracking checked and adusted on the front when you get new tyres.

This. Both front tyres worn close to limits on the outside edge is a sure sign there is something wrong - unless of course the rest of the tyre is pretty close as well.

[Deleted User]

Jirmette1 wrote: »

Absolutely fine when it's appropriate and polite, but when you're the expert and someone comes on asking for advice admitting they don't know, there are ways of talking to them.

There's to the point, then there's downright rude and unnecessary. They're different.

You're possibly not aware of it but you're coming across as aggressive and rude yourself, you can always just ignore them (literally if you add them to your ignore list).

That said and getting back on track, as asked earlier why don't you just take the car back yourself and try speaking to someone if the email and phone option isn't working?