Royal Mail Claims

kkarcher94

the_lunatic_is_in_my_head wrote: »

If the parcel wasn't delivered then just keep pushing it back to them to pay out.

Unless they have something suggesting otherwise the letter they send to the recipient is just a step in the process to reduce the number of payouts as people give up.

I have heard that's it best to keep pushing, but they keep putting me off when they ring me saying they can't go any further without it. Do you think I'm right to proceed and keep blaming them? Thanks!

the_lunatic_is_in_my_head

kkarcher94 wrote: »

I have heard that's it best to keep pushing, but they keep putting me off when they ring me saying they can't go any further without it. Do you think I'm right to proceed and keep blaming them? Thanks!

They should send a letter saying they can't pay the claim which should have the email address at the bottom for escalating the complaint if you are not happy with the response.

Keep_pedalling

If the delivery failed and it was not collected, it should have been sent back to you (providing you provided a return address)

Can you confirm that it was special delivery you used?

kkarcher94

Keep_pedalling wrote: »

If the delivery failed and it was not collected, it should have been sent back to you (providing you provided a return address)

Can you confirm that it was special delivery you used?

My thoughts exactly, there was a return address on the back and yes definitely Special Delivery Guaranteed 1pm, which I paid £9.60 for as it was insured for the items value.

custardy

kkarcher94 wrote: »

It says 'Due to be delivered today' and that was October 11th. There are no other updates after that.

So what that means is your item made it to the delivery office and wasnt given a delivered/undelivered scan.
This is why RM are trying to get the recipient to confirm the did/didnt get the item as in most cases its a scanning issue vs the item going missing/lost/stolen.

You just just need to keep pushing back to RM as they have failed on their systems.

perfect10

I have recent experience and had to escalate complaint before I got a full refund. I found them particularly unhelpful before this stage and basically accusing me of incorrectly completing the address. I had full proof but they never even asked to see the proof, just kept saying it was my fault. When I escalated I sent all the proof I had and instantly recieved a refund. So I would say just keep trying as their error - it is not for you to prove whether it was delivered or not - their systems should have done this.