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Royal mail alternative?

186 Posts

Royal mail have lost all my daughters ESA paperwork despite me sending it special delivery [£8.70] , i have to resend the information but don't trust RM .
Does anyone use a different carrier ?
Does anyone use a different carrier ?
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Back to the question;when did you send it and when did they say they hadn't received it? It will often take 10 days from it being received to being scanned into the system and until its been scanned in they will think they haven't got it.
You can usually hand applications in at a local Jobcentre
I think you need to give it a bit longer - as venison says, until the mail opening centre scans it into the system DWP staff won't be able to see it and it can take a while for that to happen.
It most likely won't be received until the end of next week but possibly longer because i've heard backlogs are huge with postal delays going to DWP.
What was the ESA paper work for?
tracking has said the same since Dec 24th .
In Transit Tracking no. JS364119200GB
Your item has reached NW Midlands Mail Centre. More information will be available as it travels through our network.
Service used:
Royal Mail Special Delivery Guaranteed 1pm™
Is it an ESA50 form?
If so, and if your daughter is claiming ESA due to depression /anxiety / other mental health difficulties then when you ring the ESA line make them aware of this. The DWP have more discretion over timescales with mental health ESA claims.
As has been said:
the DWP mailing system is backlogged;
proof of posting is best. Recorded / signed for delays things even further;