Royal Mail Signed for, signed for but not received

General_Applause

AmandaCJ wrote: »

Hello

I recently was checking my eBay purchases and realised that an item I ordered had never been received. The seller sent me the tracking number and I checked the tracking, my partner's signature was on there. However we never actually received the item in the post! We live in a flat so there could only ever be a handful of places, if he had been distracted that day that he could have left it. We have checked everywhere. Has anyone heard of posties forging signatures and leaving packages outside before? I am stumped with this, as far as eBay are concerned the seller has done nothing wrong and closed the case, I did however ask if he could file a complaint with Royal Mail as we definitely never got the item, I have had no response to this from the seller so can only leave negative feedback as I am unable to file a complaint as I am not the sender. Has anyone had anything like this happen before? If so, did it ever get resolved? It's not a massively expensive item, however I am annoyed that this has happened and it seems, there is nothing I can do but take the loss for it?

BIB 1 : When I was a postman, the rounds averaged around 600 properties each. Are you seriously suggesting that your postman has memorised all the signatures of all the adults in each property? Or is it most likely that you have misplaced the package or, worse still, you are trying to rip off the seller?


BIB 2 : You don't have to leave a negative. Royal Mail allow either the sender OR the recipient to make a claim. Are you willing to make a claim?

Undervalued

General_Applause wrote: »

BIB 1 : When I was a postman, the rounds averaged around 600 properties each. Are you seriously suggesting that your postman has memorised all the signatures of all the adults in each property? Or is it most likely that you have misplaced the package or, worse still, you are trying to rip off the seller?


BIB 2 : You don't have to leave a negative. Royal Mail allow either the sender OR the recipient to make a claim. Are you willing to make a claim?

If the OP genuinely believes that the postman has forged a signature and (presumably) stolen the item then she certainly should complain to Royal Mail if only to protect others in the future.

However if the signature closely resembles her partner's she will have an uphill struggle.

perfect10

I would contact RM and ask to see the signature, it will have been signed for electronically so you can see if it matches?

soolin

perfect10 wrote: »

I would contact RM and ask to see the signature, it will have been signed for electronically so you can see if it matches?

According to the Op they have already seen the signature.

Bermonia

Afraid OP didn’t like people “taking the moral high ground” or as it’s more commonly known, people merely saying it how it is! and hasn’t been back since posting