Royal Mail Signed for, signed for but not received

AmandaCJ

Hello

I recently was checking my eBay purchases and realised that an item I ordered had never been received. The seller sent me the tracking number and I checked the tracking, my partner's signature was on there. However we never actually received the item in the post! We live in a flat so there could only ever be a handful of places, if he had been distracted that day that he could have left it. We have checked everywhere. Has anyone heard of posties forging signatures and leaving packages outside before? I am stumped with this, as far as eBay are concerned the seller has done nothing wrong and closed the case, I did however ask if he could file a complaint with Royal Mail as we definitely never got the item, I have had no response to this from the seller so can only leave negative feedback as I am unable to file a complaint as I am not the sender. Has anyone had anything like this happen before? If so, did it ever get resolved? It's not a massively expensive item, however I am annoyed that this has happened and it seems, there is nothing I can do but take the loss for it?

DaftyDuck

. my partner's signature was on there......

Your partner signed for it. Your partner received it. How would the deliverer know what signature to forge, let alone be able to forge it?

There's obvious confusion at your end, and it seems it was delivered correctly, then lost by you or your partner. I don't see why you should leave negative feedback, nor be able to blame the delivery service.

I think you need to accept responsibility for the loss and move on.

AmandaCJ

No we didn't get it. I live in a village so it's not out of the realms that the post man remembers names. If we had it, I wouldn't be posting on here and how am I supposed to accept responsibility for something I ordered but never actually got, its definitely not here and this is a first for me having lived here for 15 years but I love your moral high ground ...I will leave negative feedback as stated I am unable to make a complaint with Royal Mail, so if the seller cannot be bothered I have little choice

BooJewels

Dafty posted exactly what I was going to say. I think the fault lies closer to home. So that's two of us taking the moral high ground then. Your argument might have more credibility if it were a random squiggle or unrecognisable sig.

I sell on-line and have had a couple of similar accusations levelled at me by buyers over time and in each instance the parcel turned up subsequently, inside their own home. I've only actually had one parcel go missing in 1000s sent out globally and that was in the postal strikes and it did eventually turn up some months later.

If your postie is consistent enough to be able to forge individual signatures on a per household basis, then a word with them would be in order, to ask them what they did with the parcel, as the tracker with 'your partner's signature' will also have the date and time of the supposed delivery on it. And you'd be able to check that against your partner's work shifts or whatever.

George_Michael

AmandaCJ wrote: »

its definitely not here and this is a first for me having lived here for 15 years but I love your moral high ground

It's not "moral high ground" but confusion due to the way you worded your opening post.

and I checked the tracking, my partner's signature was on there

Which implies that your partner actually signed for the item.

I assume that you meant that your partner's name was showing on the proof of delivery, something that is totally different to stating that their signature was on there.

BooJewels

Another thought; if you're in a flat, would a near neighbour in the same building be able to present a credible signature?

pinkshoes

When you say your partners signature, is it actually his signature, or someone has forged a signature in his name, but it nothing like his signature?

Fosterdog

My postie often signs things for me and I'm happy that he does, however, even though he knows mine and OHs names well enough he would still only sign something addressed to me in my name and something to OH in his name, the fact that your postie used your partners name when your name was on the package suggests that your partner did in fact sign for it. My postie has even told me before that anything he signs for people he always uses the same unique to him signature so if a complaint ever comes back he knows instantly whether it's one he signed or whether the person is saying they didn't sign for it when they did.

If it was signed in your partner's name and with a signature that looks like your partner's then 100% your partner did receive it and has misplaced it and you are placing the blame with the wrong person. If it was something small get your partner to check his own orders/delivery notifications for around the same time as maybe he also had items delivered at the same time and got yours mixed up with his when he signed?

DaftyDuck

OP: as others have pointed out, I'm not taking the moral high ground, not in the slightest. However, you do seem to be making a rod for your own back. Along with a fairly confused description, you say two contradictory things.

. my partner's signature was on there..

we never actually received the item

I think you need to understand this contradiction yourself, and be able to explain it clearly - to us, the eBay seller, and Royal Mail - if you expect to make any progress.

It sounds most likely your partner received the package, whatever happened afterwards I could only pointlessly guess at.

As to leaving negative feedback on eBay, that does seem unwarranted. The seller appears to have fulfilled their obligation. Maybe no feedback, but negative seems unfair.

Aylesbury_Duck

Pointing out the obvious is now taking the moral high ground, is it?

Well, they say every day's a school day.

I think you should leave your partner some negative feedback. It seems he accepted the parcel, signed for it and has subsequently misplaced it.

soolin

Incidentally as you have technically lost a case on eBay you cannot leave feedback for the seller, if you do manage it (and eBay is glitchy) then seller can easily appeal and get it removed.