Dpd issue - signed for parcel

goodylee

HI All,

I need some advise, I recently purchased a gift for Christmas and in the stress of Christmas I didn't realise until the problem occurred I had put my delivery address as the previous address I lived at 3 months ago.

On the 23rd December DPD alleged to have delivered my parcel to my old address I only was made aware of the error i had made when I had a email saying parcel has now been delivered and signed for.

At this point when I realised what I had done i visited the old address and although they say you cant trust anyone these days the lady who brought.my house is around 70years old very religious and swears by the bible. I was informed by her she told the DPD driver I no longer lived at the address and at this point the driver returned to the van with the parcel.

After speaking with DPD customer service team I explained the situation and that someone had signed for the parcel under my name, I was told more than likely it would be scanned back into the depot that night and be delivered today.

As you can appreciate given it's a Christmas present a expensive present I decided to visit the local DPD depot who were very good and helpful, unfortunately though the parcel had not been returned after locating the drivers van.

I've since contacted the supplier of the product to explain the issue that my item has not been delivered and appears to have been fradunately signed for by someone under my surname but not me.

I also re visited the old lady to ask again, I even went around my old neighbours who I know well in the off chance they had it. No luck. The lady who now lives at my address which stupidly I put down has confirmed she would be willing to provide a statement explaining that the driver took the parcel.and got back in his van with it.

I just want to know where i stand? Although a error on my part regarding the address the parcel has gone missing, someone has fraudulently signed my name.

Any advise other than next time getting the address correct would be most appreciated

Aylesbury_Duck

goodylee wrote: »

HI All,

I need some advise, I recently purchased a gift for Christmas and in the stress of Christmas I didn't realise until the problem occurred I had put my delivery address as the previous address I lived at 3 months ago.

On the 23rd December DPD alleged to have delivered my parcel to my old address I only was made aware of the error i had made when I had a email saying parcel has now been delivered and signed for.

At this point when I realised what I had done i visited the old address and although they say you cant trust anyone these days the lady who brought.my house is around 70years old very religious and swears by the bible. I was informed by her she told the DPD driver I no longer lived at the address and at this point the driver returned to the van with the parcel.

After speaking with DPD customer service team I explained the situation and that someone had signed for the parcel under my name, I was told more than likely it would be scanned back into the depot that night and be delivered today.

As you can appreciate given it's a Christmas present a expensive present I decided to visit the local DPD depot who were very good and helpful, unfortunately though the parcel had not been returned after locating the drivers van.

I've since contacted the supplier of the product to explain the issue that my item has not been delivered and appears to have been fradunately signed for by someone under my surname but not me.

I also re visited the old lady to ask again, I even went around my old neighbours who I know well in the off chance they had it. No luck. The lady who now lives at my address which stupidly I put down has confirmed she would be willing to provide a statement explaining that the driver took the parcel.and got back in his van with it.

I just want to know where i stand? Although a error on my part regarding the address the parcel has gone missing, someone has fraudulently signed my name.

Any advise other than next time getting the address correct would be most appreciated

First things first, I’d go and get a replacement gift. This isn’t going to be sorted today.

I’m not sure where you stand with it. The retailer has responsibility for the item up to the point it is delivered to your chosen address. You cannot prove it hasn’t been. Someone has been dishonest but determining who is going to be very difficult. How much was the item? You’ll have to weigh up the value against the work you’ll have to put in to sort out the problem.

goodylee

Around £140.
I have no idea what to do now except contact Michael Kors who will take this up with DPD.

soolin

goodylee wrote: »

Around £140.
I have no idea what to do now except contact Michael Kors who will take this up with DPD.

Michael Kors has no reason to take this up with DPD, they have signed confirmation of delivery to the address that you gave.

This is now between you and the courier- and possibly the lady who now lives at that address, perhaps she had a visitor who signed for it, perhaps it was intercepted at the front and handed over (we have several couriers here who are so desperate for time they'll had it over and get a signature to anyone even on the front drive- they just need to get onto their next stop. There is even a possibility that DPD will magically find it (not likely I agree) but even then it will stand a good chance of being returned to MK and lost in the warehouse or redelivered to the old address.

goodylee

Thanks for the response, the elderly lady explained to the driver that I no longer live at the property and she told me that she stood and watched him get in his van and drive off.

I've had a sleepless night over this feel so daft that I put my previous address.
The issue is all down to this signature, if no signature was provided I assume it would be quite a easy process to resolve.

[Deleted User]

goodylee wrote: »

The issue is all down to this signature, if no signature was provided I assume it would be quite a easy process to resolve.

Not really.

It's simply the word of the current occupant of your former address against that of the courier.

If we accept for a moment that religious old people are unlikely to be dishonest, that leaves only the driver under suspicion..

However, you have no proof of anyone at all being dishonest and unfortunately have no one to blame but yourself for having the item sent to your old address.

The item may yet turn up, but I'd plan (and budget) for a total loss on this one...

DoaM

soolin wrote: »

This is now between you and the courier

The OP has no contractual relationship with the courier, so DPD have no legal obligation to discuss this with the OP in any way. If the OP decided to take any legal action it would have to be against MK - the OP would have no cause of action against DPD.

Aylesbury_Duck

goodylee wrote: »

Around £140.
I have no idea what to do now except contact Michael Kors who will take this up with DPD.

Ok. At that cost it's worth putting some effort in, but as others have suggested, prepare to be unsuccessful. Your best bet is to continue to contact DPD and MK every few days to see if the parcel turns up at the DPD depot or gets sent back to MK. As advised, you have few rights in the situation because as far as MK and DPD are concerned, the records show the item was delivered to, and accepted at, the designated address. As also advised, you have no contractual relationship with DPD at all, so tread carefully if you want their cooperation. Go in all guns blazing and they are within their rights to refuse to deal with you.

Jill_London

I have no idea how DPD came top of any poll because in my experience, if anything goes wrong, they will not help at all.  Maybe they did well because they are good when nothing goes wrong, or maybe they are just the best of a bad bunch!  The short version of the problem that I have was that I had 3 parcels outside my door for collection - recommended COVID-19 protocol.  2 were labelled for UPS (eBay sales) and one was for ZIffit which I subsequently found was to be collected by DPD.  DPD collected all 3 parcels including the UPS parcels and left receipts for them all.  The Ziffit box arrived safely and I was paid, the other 2 went missing.  I have been on the phone to DPD - at least you can call them unlike Ziffit who aren't answering phone calls, many times over the last month and I have got nowhere.  Various call centre staff have supposedly sent various emails, guessed at various locations for the missing boxes, and tried to get responses from various internal DPD departments, all to no avail.  Finally I sent a complaint to Siobhan Croke - the Director of Customer Experience who handed it to the Executive Desk.  Their response is that all 3 boxes were delivered to Ziffit and I have to take it up with Ziffit.  They are taking no responsibility for taking UPS labelled boxes and have just recently started saying that the consignment was for 3 boxes anyway (why when there were only 4 books in the box)- clearly I have no way of knowing whether that is true but their refusal to take any responsibility is effectively leaving me 'hanging out to dry'.  If Ziffit finally respond to my emails saying that they don't have the parcels, entirely likely after more than a month when my return address is clear on both boxes, I have nowhere left to go.  Does anyone have any suggestions?  It crossed my mind that I might pursue them for theft but I don't want to focus on the driver who is trying to do a good job in challenging circumstances.  My major issue is with their 'customer care' process which, when it is perfectly clear that they took the parcels and the parcels are now missing, allows them to state that they have no responsibility.  I had to refund my eBay customers immediately so I am now out of pocket by £70.  This isn't a lot in the general scheme of things but it is just ethically wrong in my opinion and a company should n to be able to operate in this manner.

sheramber

I wouldn't expect the driver to look at the  labels on the parcels, especially in the present circumstances when he would not be handling them more  than necessary.. He would put them in his van and deliver the load to the depot. So I don't think you can accuse the driver  of theft.
From there they would go into the system and be dealt with by the  depot staff.
What happened to them then is the problem.  

davidmcn

Jill_London said:

It crossed my mind that I might pursue them for theft 

Theft requires criminal intent. Picking up parcels by mistake isn't a crime.

In any event, you can't "pursue them for theft", the police and/or public prosecutors do that (and are unlikely to be interested).