Beware ASDA Credit Card for Large Purchases

18cc

Ok I think I understand now - asda have credited back to the card leaving it with a high positive balance. With any normal credit card all you have to do is ring them and they will send that balance back to your bank account but it appears that ASDA is refusing to do that for one reason or another leaving the card in a high positive balance

born_again

MJay wrote: »

..... If they don't understand and stick by the rules of the Consumer Credit Act, they are not to be trusted.

I notified them in September that I had paid for long haul flights with Thomas Cook. Coming up THREE MONTHS LATER I have not received a cheque!!!! OK, they refunded the money to my credit card account but I settle IN FULL every month so I have been (and possibly still are...) in CREDIT with them for months. Endless promises, endless excuses...

If I choose to go to the Small Claims Court, they would now owe me an additional 8% in interest..... I know how much that would be and that is how long I will continue to add 1p to the bill.

Payback is a witch......

Perhaps YOU need to understand how Chargebacks work... These are over and above your consumer rights. As such Visa/Mastercard DO NOT work to your consumer rights.

You have had your refund. YOU DO NOT GET A CHEQUE. The refund goes back to the card it came from.
If it left your account in credit, then all you do is ask them to transfer this back to the account that your payments come from.
Most Credit Cards have are covered in the T/C that they can not be kept in a credit balance.

So before you go to Small claims court. Think long and hard. As you will give the person who sits on the case a nice laugh :rotfl:

18cc

To be fair to the OP, it does seem that they have tried to get the balance transferred back to their bank account but ASDA have refused to do so - at least that is the way I am reading their post

Fingerbobs

18cc wrote: »

To be fair to the OP, it does seem that they have tried to get the balance transferred back to their bank account but ASDA have refused to do so - at least that is the way I am reading their post

Yes, and it sounds like getting the positive balance refunded is the only thing that's gone wrong from Asda's perspective. The transaction that exceeded the credit limit sounds like cardholder error, and I'd be quite grateful that they chose to decline the transaction rather than allow the credit limit to be exceeded then charge an over-limit fee.

callum9999

Fingerbobs wrote: »

Yes, and it sounds like getting the positive balance refunded is the only thing that's gone wrong from Asda's perspective. The transaction that exceeded the credit limit sounds like cardholder error, and I'd be quite grateful that they chose to decline the transaction rather than allow the credit limit to be exceeded then charge an over-limit fee.

Which is somewhat unbelievable given it's such a mundane and easily handled request. Perhaps they are demanding a cheque instead of a bank transfer and Creation don't have the ability to send one out?

phillw

Fingerbobs wrote: »

The transaction that exceeded the credit limit sounds like cardholder error, and I'd be quite grateful that they chose to decline the transaction rather than allow the credit limit to be exceeded then charge an over-limit fee.

But the account is vastly in credit, he should be able to pay the agreed credit limit + the in credit balance before being charged for going over the limit. If they rejected a transaction that wouldn't have put him over his credit limit, then I can see a cause for a complaint.

However if it was the credit limit + in credit balance that he exceeded then I'd forget it & just complain why it's taken so long to refund back to the current account. It may be that asking for a cheque is what has delayed it.