Refunded Computer Sent Back

GoodNoodle31

Okay. Thanks for the advice all! I'll contact them and tell them its here.

I suppose in a slightly petty way I hoped for something out of that ordeal. It really was a nightmare as soon as the pc stopped working, with some points the company acting like they wouldnt bother refunding me at all because it turned out they sent me a unit with the wrong serial number in the first place, but acted like it meant i could not get a refund. On the plus side, I haven't lost anything 🤷!♂️ and built myself a better pc a couple of weeks ago

Jumblebumble

_shel wrote: »

They could just debit your card again if they have the details. Or bill you and when you fail to pay land you with a CCJ ruining your credit for years.

Of course it's not unsolicited you have an ongoing relationship with this company.

Are the merchant not in breach of PCI regulations if they are storing the credit card details without a good business reason which on the face of it they do not have here?
I would love to see some evidence that a merchant can double charge in this circumstance when the consumer has not entered into any agreement that they be allowed to do so.
Perhaps if you have such evidence you might share it with us.
( Of course the merchant can charge but will the credit card overturn a dispute from the customer in this instance?)
It is nonsense to suggest that the company are likely to not collect the item and simply send a bill and then successfully sue if it is unpaid.
No credit does gets ruined if someone obtains a CCJ against you .
Only if the judgement is not paid within 30 days

Mishomeister

You are obliged to return it, however I would be making a very minimal attempt in doing it.
I would send them an email giving them say 2 weeks to collect it from you at the time convenient for you and advice them that you will dispose of it if they made no effort in contacting you.
If they got back to you later than that I would tell them that you have disposed of it.

Spank

Mishomeister wrote: »

You are obliged to return it, however I would be making a very minimal attempt in doing it.
I would send them an email giving them say 2 weeks to collect it from you at the time convenient for you and advice them that you will dispose of it if they made no effort in contacting you.
If they got back to you later than that I would tell them that you have disposed of it.

At Christmas? that's unreasonable and if the OP gets rid of the machine the company will charge them for it

Mortgage_Adviser

Spank wrote: »

At Christmas? that's unreasonable and if the OP gets rid of the machine the company will charge them for it

This may be not enough time to arrange the collection but plenty enough time to respond to the email indicating their intention to collect it.
Why OP should be commiting to storing some one elses item free of charge of indefenite or lengthy period.
He may as well have a big family and live in a studio flat where any extra space comes as a premium.

powerful_Rogue

Mortgage_Adviser wrote: »

This may be not enough time to arrange the collection but plenty enough time to respond to the email indicating their intention to collect it.
Why OP should be commiting to storing some one elses item free of charge of indefenite or lengthy period.
He may as well have a big family and live in a studio flat where any extra space comes as a premium.

Because the law is very clear on the steps that must be taken.

powerful_Rogue

Mishomeister wrote: »

You are obliged to return it, however I would be making a very minimal attempt in doing it.
I would send them an email giving them say 2 weeks to collect it from you at the time convenient for you and advice them that you will dispose of it if they made no effort in contacting you.
If they got back to you later than that I would tell them that you have disposed of it.

Awful advice that could cost the OP a lot of money.

mattyprice4004

Some businesses close today and only re-open after New Year, so I'd say 14 days at the moment is unreasonable.
14 working days, maybe though.