click sound from Vaillant boiler

happypie

firstly this isn't my video, however i am having exact same problem with my Vaillant ecoTEC Plus 938
https://www.youtube.com/watch?v=gSC9zwXAyLI
(video description has time when click sound is produced from boiler)

i contacted Valillant and their engineer is due to visit next week.

however their terms and conditions say that only fault in boiler is covered (not even flue which is also from Vaillant). also installation faults, issue with pipe work etc will not be covered. if issue is found elsewhere than boiler then i have to pay 100 plus vat otherwise they will void warranty.
boiler is less than a year old and warranty is for 10 years.

anyway i just want to check if anyone else here faced similar problem and where the issue might be?

thanks.

Dan-Dan

Did you not contact the engineer who installed it?

happypie

Dan-Dan wrote: »

Did you not contact the engineer who installed it?

I did. He has no idea.

akira181

Sounds like a diverter valve clicking. Possibly an issue with the motor or gears on the valve. Are there any issues with the system or just the noise?

happypie

Thanks.
Don't notice any issue.
Just the noise which is irritating

happypie

Whenever heating is on.

southcoastrgi

What a useless video, half of it I'm just looking at the boiler & the other half I'm looking at the boiler with the flap down, I can't see what the boiler is doing or the display, complete waste of time

Dan-Dan

happypie wrote: »

i did. He has no idea.

then how did you get the extended ten year warranty, surley he was a vaillaint advanced engineer

roddydogs

Mine makes the odd noise similar but not as loud, as all boilers do.

happypie

Dan-Dan wrote: »

then how did you get the extended ten year warranty, surley he was a vaillaint advanced engineer

yeah he is.
what can i say if he says he has no idea.

happypie

southcoastrgi wrote: »

What a useless video, half of it I'm just looking at the boiler & the other half I'm looking at the boiler with the flap down, I can't see what the boiler is doing or the display, complete waste of time

it's the recording of sound at given times. that was the purpose of video. prepared by some user, not by installer or expert.