Free car servicing not being honoured

fimacdoodle

Well having just joined this forum, there are some interesting characters on it!

So did you ever get anything from Dacia .?

Mercdriver

AdrianC wrote: »

The very fact that the dealer are pointing you to DaciaUK says it IS a plan provided by DaciaUK. It may not be the same as is currently advertised on their website, but that makes no difference. Nor is how it's paid.

If it was simply an incentive thrown in by the dealer as a sales sweetener, it wouldn't be any business of DaciaUK.

It will have been an offer made by the manufacturer where the services are supplied by the supplying dealer and they invoice DaciaUK retrospectively for the service provided.

That there is a reference to the 2 years free servicing on the invoice doesn't mean that the servicing department would be aware of this. They might be different operating companies within a group.

Both parties would have been able to check, but I don't understand why the OP didn't say anything at the time of dropping it off or saying something when they paid. The OP has contributed to the error and then not said anything until a year later.

I'm not sure there is a legal case to answer - whose responsibility is the oversight? (I'm not a lawyer). If the OP had been keeping the car, pushing for a free service through complaints ultimitely to the Dealer Prinicpal might have been fruitful. A full refund will require more goodwill.

arrond

Both parties would have been able to check, but I don't understand why the OP didn't say anything at the time of dropping it off or saying something when they paid. The OP has contributed to the error and then not said anything until a year later.

I know I contributed to the error, I said at the start of the post that I had forgotten that I was supposed to have free servicing (it had been one year since I purchased the car, and it was Christmas, and I had literally moved house a couple of days prior).

I'm not sure there is a legal case to answer - whose responsibility is the oversight? (I'm not a lawyer). If the OP had been keeping the car, pushing for a free service through complaints ultimitely to the Dealer Prinicpal might have been fruitful. A full refund will require more goodwill.

If you read my most recent reply, Dacia offered me a free service in the next 12 months, which I accepted.