Highview Parking - PCN rec'd, appealed, further letter seems to ignore appeal

Blandiblub

Hello all. Newbie poster but have read the newbie thread, etc.

This is for my sister-in-law. She got a notice from Highview Parking for an overstay of <20 minutes (on a 3 hr max) at our local retail park. We followed the advice in the sticky and sent the blue appeal text using their online form. We took a screen shot, capturing the date and time on my PC.

She has now had a further letter from them saying that the fine has risen. It makes no reference to the appeal sent - it's as if they are claiming they never received it (the form most certainly worked!).

I was kinda expecting a rejection, POPLA, etc, but what do we do now? Ignore, or send further info, including that screenshot?

I may get her to complain to the landowner too (hadn't thought to do that at this stage). Is there any wording on that, or just free text complaint?

TIA!

Redx

Free text complaint as keeper, no blabbing about who was driving , the royal WE works

Also appeal online again with the blue text template , as Keeper , asap

Add a paragraph stating that this is the second appeal that has been made (see screenshot) and a complaint to the BPA is being considered ,plus that the landowner complaint is also being made

In future , item number one is a landowner or retailer complaint , before any appeal is made

Coupon-mad

Surely it's just a standard reminder? If you are still within the 35 days, then wait.

What do you mean it has risen?

waamo

If it's past the 35 day deadline for a response then complain to the BPA. If it isn't then wait.

The_Deep

She has now had a further letter from them saying that the fine has risen.

It is not a fine, it is an invoice from an ex-clamper to compensate them for the alleged harm they suffered when you did what you did. We call it a scam. Pay them not a penny unless a judge so orders it.

[FONT=Times New Roman, serif][FONT=Times New Roman, serif]Nine times out of ten these tickets are scams, so consider complaining to your MP as it can cause the scammer extra costs and work, and has been known to get the charge cancelled.

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the DVLA's date base more rigorously policed, persistent offenders denied access to the DVLA database and unable to operate.

Hopefully life will become impossible for the worst of these scammers, but until this is done you should still complain to your MP, citing the new legislation.

[/FONT][FONT=Times New Roman, serif]http://www.legislation.gov.uk/ukpga/2019/8/contents/enacted[/FONT][FONT=Times New Roman, serif]

Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.[/FONT][/FONT]

Blandiblub

Thanks for your input.

To clarify, the alleged "infraction" took place on 9th Nov, the first letter was received on 23rd Nov (so meeting the 14 day thing right?), asking for £60 (reduced from £100). We appealed that same day, online, as mentioned. Have a screenshot.

Yesterday, a further letter was received saying that as no appeal or payment has been received, the amount "owed" is now £100. Side note - the letter seems to have made a mistake, in that it states that they "...offered to accept a reduced amount of £100, if you paid within 14 days". That number is inserted within a pro-forma but surely it should state £60, the original invoice amount?

Anyway, today, we emailed the landowner, who rather helpfully said "nothing to do with them" but directed us to another email address which we forwarded our complaint on to. Awaiting any reply there.

We also appealed again, as advised here, using the blue template and added a bit about already having appealed and uploaded the screenshot. The online process clearly stated "we'll get back to you within 35 days" etc.

So I guess we now wait? I must say, this is the first time either myself or my S-I-L have gone down this route and it makes us nervous. I know that's what they want but I assume you've all got our backs, right?!

Cheers all.

Redx

we have your backs , yes , so sit and wait , but keep copies of everything in case you have to complain to the BPA

THE CHARGE HAS NEVER RISEN

it was always £100 with an early payment discount of 40% , so yes , £60

once the deadline passes , the discount ends, but the charge is always what the signage says and £100 is the maximum, so it was always £100 as stated on the NTK

the landowner is telling porkies, they have the power of veto, but as this is only tame Highview at least you are learning about this sc@m with them and not Parking Eye

wait for whatever comes back, or after 35 days complain to the BPA

Coupon-mad

LOL, it's only Highview. I'm guessing you haven't searched the forum for their name yet?! You really need to...the keeper could not have asked for an easier one!

Blandiblub

Nice one, thanks folks.

Blandiblub

My sister in law tells Highview have asked for receipts from her transactions that day in the retail park. I assume this is a bit fat no? I mean, even if it was a legit request, I doubt I'd have receipts from a month ago,even if it was any of their business.

Weirdly, they have also asked for copies of the letters they've sent her?!

Redx

proof of patronage is not unreasonable, if you or she can find the proof, as in receipts or redacted bank statements , pluis they cannot now deny having received an appeal seeing as they have responded

my S I L had her pcn cancelled by Parking Eye after copies of receipts were passed on (a few years ago now)

perhaps they want proof of I D that she is the person who is named in the letters ?

again , no reason why this could not be done , as an OCCUPANT and KEEPER of the vehicle, doesnt mean she was the driver

her choice to decide if to pass these details to them or not