Refused what should I do

whitejohn

Ben8282 wrote: »

My feeling is still that this is something specific to 3, probably due to your trying to open a second account so soon after opening the first, rather than due to any adverse information suddenly appearing on your credit files.
Have you actually called them to ask about the problem? It may be something really silly (like two accounts for one address not being allowed or something equally unfathomable) and they might be able to add the broadband on to the existing account.
You didn't need to renew the TalkTalk contract. The service would just have continued out of contract leaving you free to change providers without having to serve a whole new contract minimum term.

I see what you mean, yes it's just their system and probably not a credit check failure. Pleased you said that about TT as they have given me lots of problems. They repeatedly agreed that the contract would not automatically renew so did nothing, then today they were saying I would have to pay another month as they needed 30 days notice to quit. Agree with you, when a contract ends it ends and that's it. Didn't want to back down and sign up for another 24 months but was worried no one give me broadband, not that I needed credit as I would have paid 3 up front if they had asked, to solve the problem.

whitejohn

whitejohn wrote: »

I see what you mean, yes it's just their system and probably not a credit check failure. Pleased you said that about TT as they have given me lots of problems. They repeatedly agreed that the contract would not automatically renew so did nothing, then today they were saying I would have to pay another month as they needed 30 days notice to quit. Agree with you, when a contract ends it ends and that's it. Didn't want to back down and sign up for another 24 months but was worried no one give me broadband, not that I needed credit as I would have paid 3 up front if they had asked, to solve the problem.

Yes I did say what can we do to solve the problem but they just said nothing we can do about credit problems.

Ben8282

whitejohn wrote: »

Yes I did say what can we do to solve the problem but they just said nothing we can do about credit problems.

They really sad that?
Make a formal complaint about the defamatory remarks as you don't have credit problems and cancel contract ASAP.

The_Fat_Controller

No utility contract just ends !

If you could be bothered to read the Terms and Conditions, a fixed-price applies for the agreed period then you move onto a rolling month-to-month agreement at the standard price and are required to give 30 days notice to cancel.

Once the fixed period is over, ordering a service from another company using similar infrastructure negates the need for notice, the gaining provider takes over on an agreed date.

Imagine the chaos if your electricity or gas was cut off at the end of a 12 month contract !

whitejohn

The_Fat_Controller wrote: »

No utility contract just ends !

If you could be bothered to read the Terms and Conditions, a fixed-price applies for the agreed period then you move onto a rolling month-to-month agreement at the standard price and are required to give 30 days notice to cancel.

Once the fixed period is over, ordering a service from another company using similar infrastructure negates the need for notice, the gaining provider takes over on an agreed date.

Imagine the chaos if your electricity or gas was cut off at the end of a 12 month contract !

Thanks, learnt something new there but I would have expected my gas and electric to go off if I ended my contract and didn't set up an alternative supplier, common sense