No proof of purchase for faulty tv argos

shaun_from_Africa

katie4 wrote: »

surely something can be done it is only 6 months since i bought it i can't understand why Argos cannot just replace / exchange it

If the problem is due to a manufacturing defect then the Argos have to provide a remedy.
You can state your preference (but you can't insist) on either a repair, replacement or refund but ultimately, Argos get the final say and if a repair is more cost effective for them then this is what they may end up doing.

BoGoF

Less than a year ago in first post.

Now it's only 6 months.

When exactly did you purchase it, it is important and determines what options you have.

katie4

BoGoF wrote: »

Less than a year ago in first post.

Now it's only 6 months.

When exactly did you purchase it, it is important and determines what options you have.

June 11th 2019

Gravedigger

Is there still not in force a requirement that TVs bought must be advised to the Licencing Authority, name address? Thought this might provide proof of purchase.

katie4

Gravedigger wrote: »

Is there still not in force a requirement that TVs bought must be advised to the Licencing Authority, name address? Thought this might provide proof of purchase.

No i just placed order on click and collect and picked it up. Didn't fill any TV licence info out

davidmcn

Gravedigger wrote: »

Is there still not in force a requirement that TVs bought must be advised to the Licencing Authority, name address? Thought this might provide proof of purchase.

Think they stopped bothering with that as nowadays it would include e.g. every device on which you could potentially run iPlayer.

Swipe

Gravedigger wrote: »

Is there still not in force a requirement that TVs bought must be advised to the Licencing Authority, name address? Thought this might provide proof of purchase.

That requirement was removed on June 25th 2013

Zandoni

BoGoF wrote: »

Even with proof of purchase the onus is in you to show it is an inherent fault as it is now more than 6 months old.

Not if you are claiming on the one year guarantee.

DoaM

Zandoni wrote: »

Not if you are claiming on the one year guarantee.

If you're doing that then the warranty T&Cs take precedence over consumer rights, as any warranty is in addition to your consumer rights ... if these state a receipt is required (rather than just proof of purchase) then a receipt may be needed to invoke the warranty.

Murphybear

DoaM wrote: »

The law (somewhat) disagrees with you ... a consumer only needs to provide evidence of purchase, they don't have to provide said evidence by way of a receipt. I'm sure guidance notes for the CRA 2015 also make this point, and specifically mention use of a bank or credit card statement.

According to our favourite person, Martin Lewis:

“ Yes and no. You usually only need proof of purchase when goods are faulty; so a bank statement or other proof can take the place of a receipt. If it’s not faulty, you have no rights, therefore if store policy says a receipt’s needed, it’s needed.”