Barclays Standing Orders - Can't add Glasgow Council Tax SO

hate-banks

Heng_Leng wrote: »

I've just tried and it modifies it as you suggest - strangely the council website also says reference numbers should start 8 - not 06 or 9.

There is a link to a one off debit card payment option in the 'How do I pay section' - I'd use this today and message Barclays / Council to fix it.

Thanks. Yes, I'll just have to use another bank account to make this transfer from. It is very frustrating from Barclays to do this, really ridiculous.

hate-banks

Ben8282 wrote: »

OK. Don't use the useless and completely stupid Barclays android app.
Use a computer. Log into internet banking.
If the same thing happens try deleting the reference starting 06.
If this doesn't work give up on pay a company and use pay a person and enter all the details sort code and account number manually then enter the reference - see below.

From the Glasgow City website:
To make a payment you will need to know your reference number. It will be a number that starts with an 8, this can be found on a bill or letter from us about council tax. You can also find details about payment instalments on your bill, or alternatively log in to our Self Service Portal for more information.

You can choose to make Direct Debit payments on either the 1st, 8th, 15th, 22nd or 28th of each month, or every two or every four weeks.

You can make a payment through BACS by quoting our bank details:
Bank Sort Code: 83-44-00
Bank Account Number: 00223187
Please ensure that you also quote your Council Tax reference number.

And.... We have a winner!
Your advice was the correct one. I tried from their Web interface and there is a screen, after entering the sort code and account number, that asks me if I want to attribute this account to Glasgow Council or not. I chose no and was therefore able to enter the reference number I wanted.

Not sure why that option is not present in the Android app as well.

Thanks for your help.

Ergates

Zanderman wrote: »

Not sure why you're trying to pay by SO? The Glasgow website doesn't give SO as a payment option.

So it's perhaps not surprising that when you try to do this the system doesn't work as it may not be set up for SO, only for DD or one-off payments.

In which case it's not Barclays' fault.

Barclay's banking app is auto-filling incorrect form data, it is most definitely Barclay's fault.

flo22

It is likely that this is not just an issue with Barclays. The data for reference population for all banks comes from the Bacs Biller Update Service and the reference format comes from the organisation you are trying to pay. Have you tried to contact Glasgow City Council?

hate-banks

flo22 wrote: »

It is likely that this is not just an issue with Barclays. The data for reference population for all banks comes from the Bacs Biller Update Service and the reference format comes from the organisation you are trying to pay. Have you tried to contact Glasgow City Council?

Even if this was true, it would still be Barclays fault not to let us enter our own reference in the android app, the same way it is possible to do so using their website.

System

Ergates wrote: »

Barclay's banking app is auto-filling incorrect form data, it is most definitely Barclay's fault.

Yes, it's full of quirky faults and error messages.
Will probably switch out after double Blue Rewards finish.