Virgin Media Homeworks

NES

I've been with Virgin Media for over ten years - and yesterday thought it best to check my current deal since my monthly DD seems high in comparison to deals being currently offered for the same package.

Apart from having been stuck on a significantly slower broadband of M200 as opposed to the M500 now available, I also discovered that I've been paying £9.99 each month since 2016 for something called Homeworks - a service that, now that I know what it is, I wouldn't have agreed to sign up to had I ever been asked.

That's a considerable chunk of money lost to something I never knew I was paying for.

It feels rather rubbish to have been duped for being a long-standing customer who always pays on time by DD.

Maybe other Virgin Media customers should check their packages for this hidden outgoing of Homeworks...

[Deleted User]

NES wrote: »

I also discovered that I've been paying £9.99 each month since 2016 for something called Homeworks - a service that, now that I know what it is, I wouldn't have agreed to sign up to had I ever been asked.

They won't have simply added it without your knowledge and permission. Sounds like you've simply forgotten agreeing to it. In addition, how is it "hidden"? It would have been itemised on a separate line of each monthly bill.

All you are admitting is not checking your bills/statements regularly enough...

NES

Thank you for your reply. I suspected I might have someone point out the obvious...

However. The very reason I posted is because I absolutely did not agree to such a service. It's not a case of being forgetful. It is distinctly not, and never would have been, something I would ever need or want.

And yes, the item is listed just as all the other items on the package - but there are no breakdown of amounts allocated beside each item. I simply took broadband service with Homeworks written beside it to be the name of the broadband service itself.

I simply wanted to let others know they may have the hidden cost of Homeworks inadvertently on their bill too.

[Deleted User]

NES wrote: »

I simply wanted to let others know they may have the hidden cost of Homeworks inadvertently on their bill too.

So not "hidden" at all.

If you had checked your bills each month you would have noticed this additional service (and cost) in 2016 and would have had a far more convincing "complaint" that it was added without any agreement.

Sorry if this is "obvious"

[Deleted User]

NES wrote: »

I've been with Virgin Media for over ten years - and yesterday thought it best to check my current deal since my monthly DD seems high in comparison to deals being currently offered for the same package.

Apart from having been stuck on a significantly slower broadband of M200 as opposed to the M500 now available, I also discovered that I've been paying £9.99 each month since 2016 for something called Homeworks - a service that, now that I know what it is, I wouldn't have agreed to sign up to had I ever been asked.

That's a considerable chunk of money lost to something I never knew I was paying for.

It feels rather rubbish to have been duped for being a long-standing customer who always pays on time by DD.

Maybe other Virgin Media customers should check their packages for this hidden outgoing of Homeworks...

NES wrote: »

Thank you for your reply. I suspected I might have someone point out the obvious...

However. The very reason I posted is because I absolutely did not agree to such a service. It's not a case of being forgetful. It is distinctly not, and never would have been, something I would ever need or want.

And yes, the item is listed just as all the other items on the package - but there are no breakdown of amounts allocated beside each item. I simply took broadband service with Homeworks written beside it to be the name of the broadband service itself.

I simply wanted to let others know they may have the hidden cost of Homeworks inadvertently on their bill too.

And what did Virgin say when you put a written complaint in?

iniltous

It may be worth checking if they did , something that they definitely couldn’t do these days, and that is reverse the acceptance procedure, in other words, add a service , say it’s the ‘bees knees’ , but if you don’t want it , to call and they will remove it ( in other words you have to opt out rather than opt in,) or they may have offered it as a ‘month free’ but chargeable after that, and again put the onus on you to call and get it removed after the ‘free’ month.
I would have thought they should be able to say when , and by what method this ‘service’ was offered and accepted

Chino

NES wrote: »

Maybe other Virgin Media customers should check their packages for this hidden outgoing of Homeworks...

At least one Virgin Media customer did two years ago:
HomeWorks?

and this customer had a similar beef:
HomeWorks!??