Flight change rights

sarah69696pink

Hi all
I know you have limited rights when flight times change with same company but wondered what rights are if you’re moved onto an indirect and later flight with a different company.
Meant to be flying Qantas tomorrow Singapore to london Heathrow. They have moved us to KLM flight to Amsterdam early Saturday morning and then changing at Amsterdam before coming back to Heathrow. In my view quite a significant change on a long haul flight. Also means the seats we’d booked (one being necessary for my husbands disability) also not necessarily available.
They are offering new flight or refund.
A refund won’t work as we need to get home. But are we also entitled to any compensation? If I’d wanted to I could have booked indirect flights for cheaper but chose direct for comfort and ease.

cubegame

Look to see if there is a better alternative and ask to be transferred to it instead.

They should acquise easily if you can find another Quantas flight or one on s partner airline.

sarah69696pink

Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.

cubegame

sarah69696pink wrote: »

Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.

The price of the 2035 Quantas direct flight doesn't suggest it's sold out.....

Caz3121

cubegame wrote: »

The price of the 2035 Quantas direct flight doesn't suggest it's sold out.....

OP is travelling SIN-LHR not LHR-SIN

cubegame

Caz3121 wrote: »

OP is travelling SIN-LHR not LHR-SIN

My bad......

heatherw_01

Also some information here:
https://www.moneysavingexpert.com/travel/flight-changes/

eDicky

sarah69696pink wrote: »

They have moved us to KLM flight

Who is 'they' - Qantas, or an agent?

sarah69696pink wrote: »

Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.

Qantas is Oneworld and KLM is SkyTeam - they are not partners, are they..? It seems strange...

sarah69696pink

Thanks for replies.
‘They’ are Qantas. Booked direct with them.

koalakoala

sarah69696pink wrote: »

Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.

They have booked you with non partner!

The_Fat_Controller

As QANTAS have 25% of their A380 fleet broken at the moment, take whatever you can get !