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Flight change rights
sarah69696pink
Posts: 657 Forumite
Hi all
I know you have limited rights when flight times change with same company but wondered what rights are if you’re moved onto an indirect and later flight with a different company.
Meant to be flying Qantas tomorrow Singapore to london Heathrow. They have moved us to KLM flight to Amsterdam early Saturday morning and then changing at Amsterdam before coming back to Heathrow. In my view quite a significant change on a long haul flight. Also means the seats we’d booked (one being necessary for my husbands disability) also not necessarily available.
They are offering new flight or refund.
A refund won’t work as we need to get home. But are we also entitled to any compensation? If I’d wanted to I could have booked indirect flights for cheaper but chose direct for comfort and ease.
I know you have limited rights when flight times change with same company but wondered what rights are if you’re moved onto an indirect and later flight with a different company.
Meant to be flying Qantas tomorrow Singapore to london Heathrow. They have moved us to KLM flight to Amsterdam early Saturday morning and then changing at Amsterdam before coming back to Heathrow. In my view quite a significant change on a long haul flight. Also means the seats we’d booked (one being necessary for my husbands disability) also not necessarily available.
They are offering new flight or refund.
A refund won’t work as we need to get home. But are we also entitled to any compensation? If I’d wanted to I could have booked indirect flights for cheaper but chose direct for comfort and ease.
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Comments
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Look to see if there is a better alternative and ask to be transferred to it instead.
They should acquise easily if you can find another Quantas flight or one on s partner airline.0 -
Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.
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sarah69696pink wrote: »Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.
The price of the 2035 Quantas direct flight doesn't suggest it's sold out.....0 -
Also some information here:
https://www.moneysavingexpert.com/travel/flight-changes/I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
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All views are my own and not the official line of MoneySavingExpert.0 -
Who is 'they' - Qantas, or an agent?sarah69696pink wrote: »They have moved us to KLM flight
Qantas is Oneworld and KLM is SkyTeam - they are not partners, are they..? It seems strange...sarah69696pink wrote: »Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.Evolution, not revolution0 -
Thanks for replies.
‘They’ are Qantas. Booked direct with them.0 -
sarah69696pink wrote: »Thanks. No other options with partner airlines. All full. Only options with non parter and they say they won’t book them for us.
They have booked you with non partner!0 -
As QANTAS have 25% of their A380 fleet broken at the moment, take whatever you can get !0
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