How to protect selling high value items and sending to argos click and collect?

edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales
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shaggyshaggy Forumite
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Hi all

I'm well aware of most of the scams people pull on ebay and elsewhere then do PayPal chargebacks. I take all the precautions like printing out proof of delivery, printing pics of item in packaging and keeping a note of imei if its a phone.

I just sold a phone on ebay and for the first time the buyer has selected to click and collect at a local argos.

I was under the impression that as a seller you are only protected on PayPal if sending to their registered PayPal address. So what precautions do I need to take here?

I send the item via special delivery, but the signature will not be of the buyer will it because someone from argos will sign for it.

Any help greatly appreciated to minimise charge back chances here

Thanks

Replies

  • the_lunatic_is_in_my_headthe_lunatic_is_in_my_head Forumite
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    shaggy wrote: »

    Any help greatly appreciated to minimise charge back chances here

    Thanks

    What is the buyers feedback score?

    I'd say cancel the transaction and relist without click and collect.

    Returns abuse and not having an address to pursue any claim against would be my concern.
  • shaggyshaggy Forumite
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    What is the buyers feedback score?

    I'd say cancel the transaction and relist without click and collect.

    Returns abuse and not having an address to pursue any claim against would be my concern.

    Can't see any option in revise listing for my other listings for a click and collect?
  • shaggyshaggy Forumite
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    What is the buyers feedback score?

    I'd say cancel the transaction and relist without click and collect.

    Returns abuse and not having an address to pursue any claim against would be my concern.


    Buyers feedback score is 92, has sold a phone himself in the last 6 months, and feedback for past 6 months is 50
  • soolinsoolin Forumite, Board Guide
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    shaggy wrote: »
    Hi all

    I'm well aware of most of the scams people pull on ebay and elsewhere then do PayPal chargebacks. I take all the precautions like printing out proof of delivery, printing pics of item in packaging and keeping a note of imei if its a phone.

    I just sold a phone on ebay and for the first time the buyer has selected to click and collect at a local argos.

    I was under the impression that as a seller you are only protected on PayPal if sending to their registered PayPal address. So what precautions do I need to take here?

    I send the item via special delivery, but the signature will not be of the buyer will it because someone from argos will sign for it.

    Any help greatly appreciated to minimise charge back chances here

    Thanks
    The Argos address is the PayPal address so you are fully covered. A person can have several addresses registered, I have mine and my sons addresses and I just choose when I buy something which address to opt for. It's the same with Argos, if you opt to click and collect then PayPal for that transaction becomes your PayPal address.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • shaggyshaggy Forumite
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    Thanks all.

    I am tempted to take the risk and send it, taking all the usual precautions like recorded delivery etc.

    I've now opted out of c&c and actually can't see the option on my other already existing listings.

    I wonder if they get automatically edited because I can't see any option to revise those
  • theonlywayisuptheonlywayisup Forumite
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    shaggy wrote: »
    Thanks all.

    I am tempted to take the risk and send it, taking all the usual precautions like recorded delivery etc.

    Aside the fact recorded delivery hasn't existed for some years it would not cover you for loss/damage. You need to send via Special Delivery (as you eluded to in your OP).

    Other than INR your real potential issues will be SNAD - where a buyer can claim the item isn't as described and worse still, return something else to you - or a chargeback.

    All you can do is follow the seller protection to the letter and hope for the best. It is easy for people to be put off selling anything when reading the horror stories, but most transactions go without issue.
  • edited 27 November 2019 at 8:27AM
    shaggyshaggy Forumite
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    edited 27 November 2019 at 8:27AM
    Aside the fact recorded delivery hasn't existed for some years it would not cover you for loss/damage. You need to send via Special Delivery (as you eluded to in your OP).

    Other than INR your real potential issues will be SNAD - where a buyer can claim the item isn't as described and worse still, return something else to you - or a chargeback.

    All you can do is follow the seller protection to the letter and hope for the best. It is easy for people to be put off selling anything when reading the horror stories, but most transactions go without issue.


    Sorry that's what I meant, special delivery!!
    I always send valuable items I sell on ebay via special delivery and make sure I print out tracking and signed proof because I think royal mail delete the info off their site after 60 days or so

    The phone is brand new sealed so wondering what are the possibilities on how it can be not as described or other ways of charge back.

    I've reluctantly sold phones on ebay before, and kept a full record of special delivery details, a picture of the package about to be posted, photos and a record of the IMEI and touch wood, haven't been messed around yet but I know there's always a first time

    What else can they do with argos click and collect apart from the usual rubbish that scammers pull on charge backs,?

    I don't know their real address so if they pull a fast one will there be any problems
  • soolinsoolin Forumite, Board Guide
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    shaggy wrote: »
    Sorry that's what I meant, special delivery!!
    I always send valuable items I sell on ebay via special delivery and make sure I print out tracking and signed proof because I think royal mail delete the info off their site after 60 days or so

    The phone is brand new sealed so wondering what are the possibilities on how it can be not as described or other ways of charge back.

    I've reluctantly sold phones on ebay before, and kept a full record of special delivery details, a picture of the package about to be posted, photos and a record of the IMEI and touch wood, haven't been messed around yet but I know there's always a first time

    What else can they do with argos click and collect apart from the usual rubbish that scammers pull on charge backs,?

    I don't know their real address so if they pull a fast one will there be any problems

    You wouldn't know their real address anyway if they chose to use a different address, the only advantage you would have is that you could harass (legally of course) the owner of the address you use. There used to be a common scam - often with Bournemouth addresses where there were a lot of temporary language schools and B and B's, order something, wait for collection then move out and claim fraudulent use of a card. Obviously seller wouldn't lose out as that is easily defended, but paypal did- haven't seen that scam for a while though.

    Click and drop is not in itself a problem, I did remove the option from my business account though for a different reason- non collection. I had a real run of people buying small items and not bothering to collect so they would be sent back to me and a full refund issued to buyer. This only seemed to affect my business account - which could just be the numbers involved or might even have been competitors taking my stuff off the market at peak times. Touch wood it doesn't seem to affect personal sales - but then I suppose my personal account is all just 'stuff' , bits and pieces that perhaps someone really wants rather than an impulse buy.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • edited 27 November 2019 at 9:56AM
    shaggyshaggy Forumite
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    edited 27 November 2019 at 9:56AM
    soolin wrote: »
    You wouldn't know their real address anyway if they chose to use a different address, the only advantage you would have is that you could harass (legally of course) the owner of the address you use. There used to be a common scam - often with Bournemouth addresses where there were a lot of temporary language schools and B and B's, order something, wait for collection then move out and claim fraudulent use of a card. Obviously seller wouldn't lose out as that is easily defended, but paypal did- haven't seen that scam for a while though.

    Click and drop is not in itself a problem, I did remove the option from my business account though for a different reason- non collection. I had a real run of people buying small items and not bothering to collect so they would be sent back to me and a full refund issued to buyer. This only seemed to affect my business account - which could just be the numbers involved or might even have been competitors taking my stuff off the market at peak times. Touch wood it doesn't seem to affect personal sales - but then I suppose my personal account is all just 'stuff' , bits and pieces that perhaps someone really wants rather than an impulse buy.


    Thanks for that valuable insight. It's really helpful. I have read about non collection.

    In any case I'll take the plunge and send this one, but for future listings I have opted out of click and collect. I wonder if by opting out my existing listings are automatically updated too as I can't see an option for c&c there...
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