dispatch times 25 November 2019 at 5:21PM edited 30 November -1 at 1:00AM in Ebay, Auctions, Car Boot & Jumble Sales 5 replies 666 views

soolin

I think this is a question primarily aimed at business sellers - but I'm looking for your experience of using a long dispatch time, did it cause any real issues?

I usually just switch my listings off when I go away and never used to have any trouble with sales once I switched them back on , but last time I did this it seemed to kill my listings stone dead and it took me over a week to recover. I;m away again soon and was thinking of switching them off for a day or to, and then switching back on but with a 6 working day dispatch so I can post the day after I get home.

Any experience of this?

lindens

I am a business seller with a shop. I sell mainly clothes with some toys and bric a brac.
I went on holiday 4 times last year. I put my shop on holiday mode and then altered the dispatch time. Mostly i changed it to 5 days (it is set at 3 days normally as I am only part time on ebay) but one of the holidays I had to do it to 10 days.
My sales remained ticking over, they all got an email saying I was away. I got no messages, no cases opened, no bad feedback. It all ticked along as per normal.

soolin

lindens wrote: »

I am a business seller with a shop. I sell mainly clothes with some toys and bric a brac.
I went on holiday 4 times last year. I put my shop on holiday mode and then altered the dispatch time. Mostly i changed it to 5 days (it is set at 3 days normally as I am only part time on ebay) but one of the holidays I had to do it to 10 days.
My sales remained ticking over, they all got an email saying I was away. I got no messages, no cases opened, no bad feedback. It all ticked along as per normal.

I am tempted to leave it open with a long dispatch time and have an automatic message set up as well. I don't want to risk not being turned fully back on again if I close the shop entirely.

ThinkingOfLinking

From a buyer's perspective, I do take projected dispatch times into account when buying but it doesn't bother me if I am getting a good deal!

soolin

Thank you, I suppose I was really worries about the fact that many buyers don't seem to read a description at all- so possibly won't see a long dispatch time or message. In the past couple of weeks alone I've had people ask for the measurements of something when it is clearly stated and the question I am asked more than all the others put together is 'Can you confirm this is sold gold (or silver)' when description and item specifics clearly show a metal alloy. I've even taken to putting in on some of my vintage jewellery auctions 'This is NOT gold' and I still get asked.

winspiration

I would rather go away and have a good break without any bother, so I always turn everything off rather than increase despatch times.


A tip to revitalise sales on your return is to bulk edit all of your listings - not actually change anything but just do a bulk edit on everything. That seems to refresh the listings as far as search is concerned.