Complaints laws

hollydays

Mina_Gourlay wrote: »

Thank you. There isn't anything on their site just what to do for returns etc. When I asked for their details like address and email they refused to give it out. Not sure why any reputable company would refuse that! Thanks again.

https://www.kikocosmetics.com/en-gb/customer-care/returns-and-refunds/how-can-i-return-an-item
They are suggesting returns have to be sent to Italy .

neilmcl

So literally took me less than 5 secs (longer to write this post) to google, go on to their website and scroll to the bottom to find their address (in the UK) which is fully visible.

KIKO UK Limited - Mutual House, 70 Conduit Street, Mayfair, London

Also, links to their email and telephone - https://www.kikocosmetics.com/en-gb/customer-care/technical-assistance/customer-care-and-virtual-green

Diamandis

The address is at the bottom of the website.

KIKO UK Limited - Mutual House, 70 Conduit Street, Mayfair, London

bris

Diamandis wrote: »

The address is at the bottom of the website.

KIKO UK Limited - Mutual House, 70 Conduit Street, Mayfair, London

But it's easier to come on here, make a big drama about it then get spoon fed the answer.

robatwork

They only have one director:
https://beta.companieshouse.gov.uk/company/07030612/officers

So a letter sent to the address also on that page addressed to him may solicit the response you want.

You could even message him directly on LinkedIn
https://www.linkedin.com/in/steve-faye-b752a527/

born_again

Sounds like they are a franchise in the UK.