Bay Window internal sills-window company covered up angles

spiritus

We have just had our windows done at the front.

Front room is a bay window and we used to have an wooden sill but were asked if we wanted that replacing and thought it needed an update so we agreed.

We were given the choice of either UPVC or Duraboard and chose the latter.

However, unknown to us at the time, the window company have joined the central board to the left and right board but covered the angled joins with what I can only describe as cheap looking plastic trim. It doesn't even sit flush on the board and reminds me of that white plastic ribbon you see on parcels. Not a look we were going for on our main window!!

Is this the standard practice for covering the joins? I assumed as our old wooden board had been joined together in a more seamless way then the window company would be able to equal or better the finish.

Davesnave

A picture is worth a thousand words in posts like this.



How have the window company responded to your complaint?

chrisw

Duraboard can be mitred in a similar way to wood so the finish should be similar to your previous wooden sill.

However, it does need to be cut with the right decent saw otherwise it tends to chip along the cut edges. I suspect they've just cut it with any old saw and used the trim to cover the chipped edges.

spiritus

Davesnave wrote: »

A picture is worth a thousand words in posts like this.



How have the window company responded to your complaint?

Sorry,you're right.

Window isn't finished yet but drafting a complaint about other aspects of the job so far but I wasn't sure if the window sill is me being unreasonable or they are being lazy with the finish.

I am using our old sill as the basis for my satisfaction. I would expect the new sill to be as good as or better than the one which had been in our house for the last 20 years+ or so.

neilmcl

spiritus wrote: »

Sorry,you're right.

Window isn't finished yet but drafting a complaint about other aspects of the job so far but I wasn't sure if the window sill is me being unreasonable or they are being lazy with the finish.

I am using our old sill as the basis for my satisfaction. I would expect the new sill to be as good as or better than the one which had been in our house for the last 20 years+ or so.

Agreed, that does look pretty naff and will look worse over time as it gets dirt trapped and discolours.

spiritus

Is that standard practice these days? My wife questioned them when they did a short site survey a few days later and they said that that's how it is done these days (???)

keith969

You wouldn't expect your kitchen worktops to be jointed like that, there's no reason for the windowsill to be done that way either.

Doozergirl

Ours have that covering plastic, but the angles are shallower so they aren't 'baggy' at the edge of the cill like yours. (We didn't do them).

Even if the trim is normal, it doesn't fit.

I'd do it in wood/mdf. I've never had the window company do cills.

spiritus

Doozergirl wrote: »

Ours have that covering plastic, but the angles are shallower so they aren't 'baggy' at the edge of the cill like yours. (We didn't do them).

Even if the trim is normal, it doesn't fit.

I'd do it in wood/mdf. I've never had the window company do cills.

The window company told us they would HAVE to replace the sills (cills? How DOES one spell it?)

FreeBear

spiritus wrote: »

The window company told us they would HAVE to replace the sills (cills? How DOES one spell it?)

They didn't have to replace the sills. They couldn't be bothered to trim the originals neatly when fitting the windows and slapping a bit of melamine coated chipboard in was easier.

Had my bay window replaced earlier in the year, and the fitter took the time to trim the window boards so that the window frames fitted snugly.

spiritus

Head Office assured me this morning via email that all issues I raised would be rectified when the fitting team arrive this morning.

Within 5 mins of the fitting team arrive at our house they tell my wife that the window sill has to stay as that's the way all duraboards are done.

Grrrrr