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Latest IT Failure At TSB

Willing2Learn
Willing2Learn Posts: 6,294 Forumite
Part of the Furniture 1,000 Posts Name Dropper Photogenic
edited 22 November 2019 pm30 2:57PM in Budgeting & bank accounts
Source: https://www.bbc.co.uk/news/business-50514707
TSB says it has resolved an IT failure which meant wages and other payments were not paid into some of its customers' accounts.

The bank says it was due to a "processing error" and those affected will not be left out of pocket.

But customers complained about being unable to pay their rent and long call wait times when trying to seek help.

It comes just days after TSB was criticised over IT failures that hit 1.9 million customers in April 2018.

I must be the luckiest TSB account holder, as these problems never seem to effect me!
:D The sun really does shine upon the righteous, I guess... :D
I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

I love my job

:smiley:

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