Mobiles.co.uk “upgrade” scam

paul_o_3

Evening folks

After receiving the latest newsletter and looking over the Black Friday upgrade deals, I visited mobiles.co.uk to see how good their EE offers were, compared to the O2 ones on the newsletter

I followed all of the instructions that were clearly marked as upgrading my existing number, and was (briefly) impressed with the ease of getting sorted for a good price.

It was only after checking the confirmation emails I received later that I noticed that it stated new contract. A quick visit to my EE account showed that they had indeed started a new contract. Not what I had gone for!

I called their customer service line and despite explaining how annoyed I was, the sales guy started suggesting he took me through buying f an upgrade and then he’d pass me to customer services. I rejected that, asked for customer services, and they then started suggesting I keep the handset that had already been despatched and move my number across (something you can’t do with the same provider)

I requested a refund and will be refusing delivery of the handset tomorrow, but in the meantime decided to visit the EE store and see what they could do. After a call to EE upgrades, they pretty much matched the package I had hoped to buy and in the process I was told by the customer service guy that I was the third person who had rang him today, complaining about mobiles.co.uk

Apparently, they are using the term “upgrade” to mean additional handset on your account.

Caveat emptor!

mobilejunkie

A so-called "upgrade is always underhand speak for "new contract". On upgrades you do keep the old number. Usually you can't cancel if it's a so-called "upgrade" - unless it says you can in the t&c.

Sounds like you don't understand how mobile contracts work.