New ebayer returns.

mrs_lds

Whats the point of stating NO returns when the buyer can request?.
I sold a lovely dress and the buyer with only 10 feedbacks says the dress is faded substandard etc and wants to return item? Are my hands tied? I was honest in my description. Do i just let her return and be super nice to avoid her leaving a neg feedback ?. Thanks in adance.

soolin

mrs_lds wrote: »

Whats the point of stating NO returns when the buyer can request?.
I sold a lovely dress and the buyer with only 10 feedbacks says the dress is faded substandard etc and wants to return item? Are my hands tied? I was honest in my description. Do i just let her return and be super nice to avoid her leaving a neg feedback ?. Thanks in adance.

No returns mean 'no change of mind' returns , however a buyer can claim an item is not as described and can force a return that will any.

Anecdotally private sellers who state no returns get a higher rate of SNAD claims than those who offer a change of mind return.

If buyer has opened a SNAD claim then you have no choice but to,pay to have the dress returned. If buyer has merely emailed then you might avoid a SNAD claim by accepting the return and letting buyer pay return costs.

Spoonie_Turtle

Can a seller realistically dispute SNAD cases? Whenever I've had to open one I've always attached photos and quoted the description where the items doesn't match - which I assumed made my case for me, hence quick resolutions every time. However from what I read here it seems SNAD cases usually go in favour of the buyer regardless? :huh:

soolin

Spoonie_Turtle wrote: »

Can a seller realistically dispute SNAD cases? Whenever I've had to open one I've always attached photos and quoted the description where the items doesn't match - which I assumed made my case for me, hence quick resolutions every time. However from what I read here it seems SNAD cases usually go in favour of the buyer regardless? :huh:

No not really, unless the buyer makes an obviously false claim. as a seller I have won SNAD cases , however they were obvious- for instance someone tried to return a gold colour vintage metal alloy necklace where the word 'alloy' was used in several places Including item specifics and they expected it to be 24ct gold. eBay closed the case in my favour as I was very clear in item specifics. Likewise someone opened a case as they were disappointed that their (this is a made up example as it was recent) 'WH Smith diary was branded WH Smith - again eBay said that I was covered as my title and item specifics clearly showed the brand.

Where it isn't so clear cut though buyer virtually always wins.

mrs_lds

Will it make a difference if this ebayer is new with only 10 feedbacks? Thunk they are trying their luck. Description all kosher I’m just concerned with them leaving me negative FB.

lindens

so is the dress faded, do the photos show it is faded and if so did you state the dress is faded?
if so then ebay should side with you.
If not then it's just subjective i suppose.Do the photos show its definitely not faded?
Either way you have to accept the return anyway, send them a label, get it back and go from there

mrs_lds

lindens wrote: »

so is the dress faded, do the photos show it is faded and if so did you state the dress is faded?
if so then ebay should side with you.
If not then it's just subjective i suppose.Do the photos show its definitely not faded?
Either way you have to accept the return anyway, send them a label, get it back and go from there

The dress is not faded and does not show its faded. But I’m held to ransom if i dont accept the return = neg FB

lindens

unfortunately there is a risk with selling on line, and this is the risk
Ebay will often remove neg feedback if you and they feel it is unfair. I'm afraid you will have to accept the return. one single neg is better than an unresolved case on your account

martindow

Screens on different computers may not show colours exactly the same. Maybe by faded the buyer means the colour is lighter than they expected.



I imagine clothing sales must get a higher number of SNAD returns than other categories with sizing and colour issues.

Spoonie_Turtle

soolin wrote: »

No not really, unless the buyer makes an obviously false claim. as a seller I have won SNAD cases , however they were obvious- for instance someone tried to return a gold colour vintage metal alloy necklace where the word 'alloy' was used in several places Including item specifics and they expected it to be 24ct gold. eBay closed the case in my favour as I was very clear in item specifics. Likewise someone opened a case as they were disappointed that their (this is a made up example as it was recent) 'WH Smith diary was branded WH Smith - again eBay said that I was covered as my title and item specifics clearly showed the brand.

Where it isn't so clear cut though buyer virtually always wins.

Good to know there is some room for fairness. I have seen many sellers warn that colours in photos look different on different displays; I wonder if that protects them at all or if buyers still get away with choosing to ignore that bit :think: A shame it's such a minefield - as a buyer I am grateful for the protection, but as an occasional seller I would hope they considered each case rather than automatically siding with the buyer unless proven otherwise.

Belenus

martindow wrote: »

..I imagine clothing sales must get a higher number of SNAD returns than other categories with sizing and colour issues.

I bet quite a few returns are based on buying a nice dress for a special occasion, wearing it once and then returning it for a full refund.

Am I cynical?

Yes.